New Roku Ultra remote won't control Sony OLED
Just purchased a Roku Ultra - 2022 version to replace a previous Roku 2020 version. For whatever reason the new device won't configure to control a Sony OLED (2020 model). the device attempts to conf...
Forum Discussion
Hi joejoeU readingcop Fergazoid
Thanks for posting here in the Community.
Perhaps Tivoburkee can provide some insight as he's our resident remote Community expert.
Moreover, please provide us with the following information for further investigation:
- Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
- Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Steps to reproduce the issue you are seeing
- TV make & model
- When the issue started
With this information, we will be able to assist you further.
All the best,
Kariza
I would try re-programmable it for the Sony but skip the first positive result by clicking NO even if the sound muted and see if subsequent codes work better.
If that doesn't work, try searching Sceptre or Westinghouse tv codes? Two known brands that at one time used the Sony code set.
I identified the issue. I upgraded to the latest Roku Ultra as part of larger upgrade that included replacing my Bang and Olufsen sound bar with a Sonos. The culprit was the Sony was not turning off the music on the B&G soundbar. First time on the Sonos and it worked perfectly.
If I try 'No' at either step in remote setup, it fails without any further attempts being offered.
