New Roku Ultra remote won't control Sony OLED
Just purchased a Roku Ultra - 2022 version to replace a previous Roku 2020 version. For whatever reason the new device won't configure to control a Sony OLED (2020 model). the device attempts to conf...
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Same problem here. It's been working great until just yesterday, now it won't turn off my Sony TV and I've lost volume control. I've reset the remote and factory reset the Roku. I guess I'm gonna have to box this thing up.
Hi joejoeU readingcop Fergazoid
Thanks for posting here in the Community.
Perhaps Tivoburkee can provide some insight as he's our resident remote Community expert.
Moreover, please provide us with the following information for further investigation:
- Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
- Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Steps to reproduce the issue you are seeing
- TV make & model
- When the issue started
With this information, we will be able to assist you further.
All the best,
Kariza
I would try re-programmable it for the Sony but skip the first positive result by clicking NO even if the sound muted and see if subsequent codes work better.
If that doesn't work, try searching Sceptre or Westinghouse tv codes? Two known brands that at one time used the Sony code set.
I identified the issue. I upgraded to the latest Roku Ultra as part of larger upgrade that included replacing my Bang and Olufsen sound bar with a Sonos. The culprit was the Sony was not turning off the music on the B&G soundbar. First time on the Sonos and it worked perfectly.
If I try 'No' at either step in remote setup, it fails without any further attempts being offered.
Model: 4802X - Roku Ultra (brand new, new/first installation)
Serial Number: X010008SN5CW
Device ID: S0DA223SN5CW
Software Version: 11.5.0 build 4235-C2
Problem is not channel related.
The problem is that the remote can only be setup for IR functionality, NOT the HDMI-CEC (Sony Bravia Sync). So I don't believe any Tracker ID would be relevant.
The steps, as stated in my OP, are simply that of remote setup. I've tried saying "No" to either the music playing or muted steps, but these always require pointing the remote at the TV and there's never a further step for attempts at HDMI control.
TV: Sony Bravia XBR-43X800E (factory reset, software updated and current and the setup steps on the cec-help webpage were followed). I was recently successful at setting up two XBR-55X900E TVs with identical Roku units.
The issue started with initial setup. I was expecting HDMI-CEC control to work as well as it did on the other two TVs.
Thanks for the post and providing us with your device information.
I have passed along your concerns and details to the appropriate Roku team to investigate further.
Once more information is available, I'll be sure to update this Community thread.
Thanks,
Danny
