Forum Discussion

KIMATHI's avatar
KIMATHI
Reel Rookie
2 years ago

New Roku Streaming keeps disconnecting from the Internet

I got the streaming device a day ago, worked well for the evening, but the second day, it keeps disconnecting. I have restarted the device and WiFi router severally but the problem keeps reoccurring....
tv & player wifi
AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
2 years ago

KIMATHI 

From your Roku device, go to Settings/System/About and report back the Model Number as well as the OS version and build number.

Also, who is your ISP (internet service provider) and router model number.

Are you seeing any error messages when disconnects? (errors will usually gibe you a number as well as a message).

KIMATHI's avatar
KIMATHI
Reel Rookie
2 years ago

Th

  • KIMATHI's avatar
    KIMATHI
    Reel Rookie
    2 years ago

    Thanks. The internet works on other devices except Roku device.