Hi this did not fix my issue. Game mode is hard lagging and no game mode has serious input lag
Thanks for keeping us posted, Grahamjust!
No worries. We'd be more than happy to find you the best resolution possible regarding your concern.
Kindly visit our Support article on How to fix video lag on game mode.
Please let us know how it goes, and we'll go from there. We'll be looking forward to your update!
Kind regards,
Carly
Hi the link you provided took me to a page talking about having wireless audio devices connected. Nothing in my message ever mentioned that and I do not have any connected at all. Just issues with a brand new TV not working due to input lag and game lag
We appreciate your response Grahamjust,
If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer. https://www.hisense-usa.com/support/ or at 1-888-935-8880
When contacting the TV manufacturer, you may need your TV model number. If you cannot find this information on the back panel of your Roku TV, use your Roku TV remote and go to Settings > System > About.
Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.
Thanks,
Arjiemar
About a year has passed and this stupid bug hasn't been fixed!
Enabling game mode introduces a stutter/micro freeze every 10 or 11 seconds.
I did a test, and when audio is not coming from the connected device, the stutter is almost unnoticeable, about an 8th of a second or so, it is still there but is not as annoying.
Here's my tv info:
Model (back of tv): 40H4030F4
About info:
Hisense model: 4Series-40
Hardware ID: K201X
Serial number: X02700U7JFJ7
Software Version: 11.5.0 build 4846-G5
Device ID: S0VAY347JFJ7
Issue ID: J7-397-157
