Forum Discussion

woodml44's avatar
woodml44
Reel Rookie
2 years ago

New express 4k, NO channels found all shows unavailable

Got a new roku express 4k+.  It installed fine, but going to search, EVERY single show says unavailable.  I try searching for channels to add, there isn't a single channel.  I can add them all via th...
TV & Player Setup
RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, woodml44

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this information with us, and we'd be more than glad to assist. We've sent you a PM here in the Roku Community regarding this issue since we'll be assisting you further. Kindly check your inbox since we've reached you from there.

Looking forward to your response. 

All the best,
Kash

woodml44's avatar
woodml44
Reel Rookie
2 years ago

So we solved the problem by returning the unit and buying a new one.  The new one works flawlessly.  So apparently the issue was a defective unit.