Network displaying error code 014.30
When I try to connect my roku to the wifi, it does not find the routers sometimes and when it does, it will not connect.
My phone, ipad, and computer all have full bars for that router.
The erro...
Forum Discussion
I’m not getting a wireless connection and I’m getting this error code. Yes I’ve rebooted and moved my phone closer checked for interference etc etc (connecting via mobile hotspot. Thanks in advance 🙂
Hi Mor,
A warm welcome to the Roku Community!
Please be aware that the error code usually indicates that you need to fully reboot both your Roku device and your wireless router. We recommend disconnecting the power to your wireless router for a couple of minutes and then reconnecting it again. Once it loads up fully and reconnects to the internet, plug your Roku device back in again and try to connect once more.
You can see more tips about connection error codes and troubleshooting steps here: How to connect your Roku streaming device to the internet.
If, for some reason, that isn't clearing things up, you might try changing your wireless network password to remove any special characters. In addition, some Roku devices will not recognize the 5Ghz network. You need to make sure that your 2.4 GHz network is active by using your mobile phone and checking if you can detect the 2.4 GHz network. We also suggest reaching out to your Internet service provider or ISP for assistance in checking if the 2.4 GHz network is active and not hidden.
Please keep us posted on how it works.
All the best,
ChelMy router is broadcasting in 2.4 and 5 GHz. Last night. My Roku premiere worked fine this morning time I restarted the router multiple times. I restarted the Roku Premier multiple times. I restarted them both in concert multiple times.
I have been utilizing a Roku device for the better part of 10 years and this has never happened before. It's pretty disappointing and pretty upsetting and reading through the comments here on the community. It's clear that no one from coup Roku has any idea what they're talking about.
What kind of cop out? Is it exactly that an organization depends on their customers or the community to provide support. This is disgusting
My network works fine! Including the router!
The Roku Box keepes dropping the internet connection. Once ro twice a day.
How do I get the box fixed or replaced?
When other devices connect to the network fine, this is bad advice.
Hi rgblack316, thank you for the update!
We want to know if you have attempted to connect this device using a mobile hotspot. In addition, we also need to consider the signal strength and the capacity of your network connection as you have connected multiple Roku devices. Ensure that your Wi-Fi connection is stable and performing well because even with fiber optics, fluctuations in speed or signal strength can cause delays.
For guided troubleshooting steps on resolving connectivity issues, visit our support page here: How to Fix Internet Errors and Issues on your Roku streaming device.
We would recommend trying to see if that resolves your issue. Please keep us posted.
Best regards,
Jharra
still not working
Hello! rlurker , patriciagjones1,
Thank you for your response,
- Have you made sure your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to, compatible with wireless b/g/n networks on the 2.4 band? If your wireless router is not broadcasting a 2.4GHz wireless network, your device cannot connect. Your Internet Service Provider or wireless router manufacturer should be able to assist you in checking the configuration and making any necessary adjustments.
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Do you have cellular data so we can try connecting your device to your hotspot?
You can connect your streaming device to a mobile hotspot as a temporary workaround to ensure there is no issue with your device.
If the issue is resolved by connecting your Roku device to your mobile hotspot, please get in touch with your internet provider and mention that the Roku device is connected to a mobile hotspot.
Some router updates have changed the router's connection settings on the 2.4 GHz Wi-Fi band from b/g/n to just g/n, causing Rokus that connect to the 2.4 GHz Wi-Fi band to lose their ability to connect to the network.
Thanks,
Arjiemar
