Forum Discussion

CoreyGruber's avatar
CoreyGruber
Reel Rookie
3 years ago
Solved

Netflix content cannot be added to Roku Save List

Why does Netflix work so terribly on Roku? Not only can I not add any Netflix exclusive content to my Roku Save List, but the Netflix app crashes constantly. This is a widespread issue and needs attention immediately. Does Netflix have anything to do with this issue at all? Does Roku not realize how popular Netflix is as a streaming service? GET IT TOGETHER.

And yes, I've removed the app and restarted my tv as per Roku suggestion. It only helps for the next use though. Once some time goes by, Netflix will inevitably crash again.

  • RokuKarla's avatar
    RokuKarla
    Retired Moderator
    3 years ago

    Hello CoreyGruber

    Thanks for reaching out here in the Community!

    Did you restart your Roku device before re-installing the channel? That step is crucial when performing troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

    To help troubleshoot the issue further, follow this link: How to resolve a channel playback issue

    Hope you'll find this info useful. Let us know in case you've still got any questions


    Regards,
    Karla

    • CoreyGruber's avatar
      CoreyGruber
      Reel Rookie
      3 years ago

      Yes. As stated in my original message, I followed all of the steps that roku suggests. I included that in my message because I knew that's how you'd respond. I also stated that it works once and then fails again after some time has passed. Did you read my message, Or just identify the surface of the issue and paste the cookie-cutter response?

      The link you provided offers no actual help. Stop deflecting and recognize the fact that Roku has an internal issue with the Netflix app. This is a widespread problem that will need to be fixed on your end. Please advise on Roku's course of action for this issue.

      • plaincurious's avatar
        plaincurious
        Reel Rookie
        3 years ago

        Netflix content also cannot be deleted from the Roku Save List!  I have several titles that were migrated to the Save List when that feature was introduced, and now it drives me crazy that I cannot delete them after I have watched them!  Please keep us posted on what is being done to fix this.

  • gaildi's avatar
    gaildi
    Channel Surfer
    3 years ago

    Is there a Roku chat?  I cannot add or connect netflix on my roku

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hello gaildi, 

      Welcome to the Roku community. 

      We're here to help. Do you receive an error message when attempting to add the channel on your Roku device? Have you tried to add a different channel and see if there's any difference?

      With more information, we will be best to assist you further. 


      Regards, 
      Nimfa