Forum Discussion

Bob791's avatar
Bob791
Reel Rookie
8 months ago
Solved

Need a remote replaced as it doesn't work any more

To whom it may concern, My remote seems to have stopped working all together. I have changed batteries twice in an hour, I see no responsiveness by TV or Roku box. I need to see if I'm still warran...
remotes
  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi Bob791,

    Welcome to the Roku Community!

    We understand that your Roku remote stopped working. We would like to take a closer look into this issue.

    Please provide us with a couple of details of the following:

    • Are these remotes the original remotes of your Roku devices?
    • Do you see any status light on the remote? If so, what is the color?

    In the meantime, we suggest you try the following:

    1. Restart your streaming device
    2. Reset your voice remote
      Please remove both batteries from the battery compartment, then reinsert them.
    3. Repair your voice remote to your streaming device
      Press and hold both the Back and Home buttons near the top of the remote for 5 seconds or more.

    We also suggest using a Roku mobile app temporarily: How to sign in to the Roku mobile app

    Please keep us posted.

    Cheers,
    The Roku Community Team

     

wtksr2006's avatar
wtksr2006
Newbie
7 months ago

I have a RC-GZ1 remote. When using remote I have to press some selector buttons very hard to get them to work. I have another ROKU on another TV and the remote works a light touch.

 

RokuRiamie-D's avatar
RokuRiamie-D
Community Moderator
7 months ago

Hi wtksr2006,

Welcome to the Roku Community!

We understand that your Roku remote button is hard to press. No worries, we are here to help.

Please provide us with the following:

We will wait for your response.

Cheers,
The Roku Community Team