Forum Discussion

Bob791's avatar
Bob791
Reel Rookie
8 months ago
Solved

Need a remote replaced as it doesn't work any more

To whom it may concern,

My remote seems to have stopped working all together. I have changed batteries twice in an hour, I see no responsiveness by TV or Roku box.

I need to see if I'm still warranty. Any way I can check? 

Mod: RC-GZ1

3226001305

IC: 5959A-R1043

FCC ID: TC2-R1047

 

remotes
  • RokuRiamie-D's avatar
    RokuRiamie-D
    8 months ago

    Hi Bob791,

    Welcome to the Roku Community!

    We understand that your Roku remote stopped working. We would like to take a closer look into this issue.

    Please provide us with a couple of details of the following:

    • Are these remotes the original remotes of your Roku devices?
    • Do you see any status light on the remote? If so, what is the color?

    In the meantime, we suggest you try the following:

    1. Restart your streaming device
    2. Reset your voice remote
      Please remove both batteries from the battery compartment, then reinsert them.
    3. Repair your voice remote to your streaming device
      Press and hold both the Back and Home buttons near the top of the remote for 5 seconds or more.

    We also suggest using a Roku mobile app temporarily: How to sign in to the Roku mobile app

    Please keep us posted.

    Cheers,
    The Roku Community Team

     

6 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    8 months ago

    Hi Bob791,

    Welcome to the Roku Community!

    We understand that your Roku remote stopped working. We would like to take a closer look into this issue.

    Please provide us with a couple of details of the following:

    • Are these remotes the original remotes of your Roku devices?
    • Do you see any status light on the remote? If so, what is the color?

    In the meantime, we suggest you try the following:

    1. Restart your streaming device
    2. Reset your voice remote
      Please remove both batteries from the battery compartment, then reinsert them.
    3. Repair your voice remote to your streaming device
      Press and hold both the Back and Home buttons near the top of the remote for 5 seconds or more.

    We also suggest using a Roku mobile app temporarily: How to sign in to the Roku mobile app

    Please keep us posted.

    Cheers,
    The Roku Community Team

     

    • Bob791's avatar
      Bob791
      Reel Rookie
      8 months ago
      Riamie, The only status light i see in a flash of green for a second before it goes off and then nothing else as I press on different buttons. I don't think I tried Step three, the re-pairing but, does it matter when there is no status light when I press any button on the remote with new batteries?
      • Kiwi2's avatar
        Kiwi2
        Newbie
        8 months ago

        I'm experiencing same issues and also hoping for a solution. I've had this for years and suddenly stopped working. I changed the batteries, but for the first time there is no typical light on the back for resetting like there used to be. So holding it down doesn't/can't do anything. Is the remote simply worn out and broken? 

         

  • wtksr2006's avatar
    wtksr2006
    Newbie
    7 months ago

    I have a RC-GZ1 remote. When using remote I have to press some selector buttons very hard to get them to work. I have another ROKU on another TV and the remote works a light touch.

     

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      7 months ago

      Hi wtksr2006,

      Welcome to the Roku Community!

      We understand that your Roku remote button is hard to press. No worries, we are here to help.

      Please provide us with the following:

      We will wait for your response.

      Cheers,
      The Roku Community Team