Forum Discussion

Mallory's avatar
Mallory
Newbie
6 years ago
Solved

My Screen is very dark

Last night my tv was working perfect. We turned it off and went to bed and this morning we turned it on and the screen is working but it is so dark you almost cant see anything. I've went into the settings and tried to fix it that way and I also did a reset with the button on the side and it didnt work. When i unplug it and turn it on it will go normal to the roku screen for a few and act normal then go to the home screen and go dark. I cannot get anyone on the phone due to the situation. Any help is greatly appreciated

  • RokuDanny-R's avatar
    RokuDanny-R
    6 years ago

    Mallory 

    Thanks for the post.

    Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

    For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


    Thanks,
    Danny

19 Replies

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  • Steve8991's avatar
    Steve8991
    Newbie
    5 years ago

    A Youtube video by WorldofTech helped solve my issue. I reset my Roku TV with it's remote by pressing the home button 5 times, the up arrow 1 time, the re-wind button 2 times, and the fast forward button 2 times in that order. Your home menu should scroll a few times then the TV will shut off. It will come on again, shut off one more time then come back on and the picture should be fixed. The whole process takes about a minute. I hope this helps!

    • Authoritarian13's avatar
      Authoritarian13
      Newbie
      4 years ago
      Steve8991 wrote:

      A Youtube video by WorldofTech helped solve my issue. I reset my Roku TV with it's remote by pressing the home button 5 times, the up arrow 1 time, the re-wind button 2 times, and the fast forward button 2 times in that order. Your home menu should scroll a few times then the TV will shut off. It will come on again, shut off one more time then come back on and the picture should be fixed. The whole process takes about a minute. I hope this helps!

      Thank you this worked! I had to use my original remote. It didn't work with the remote that came with my Ruku Omm speakers. 

      • Yadayadayooop's avatar
        Yadayadayooop
        Reel Rookie
        4 years ago

        This also just worked for me! I was afraid it was a full reset, but looks like it saved all my apps and logins on hulu, Netflix etc.  Thank you!

    • AMH72's avatar
      AMH72
      Newbie
      4 years ago

      This worked. I was freaking out but decided to try this and I’m glad I did. I wonder why this happened?

  • GeneralMayhem's avatar
    GeneralMayhem
    Channel Surfer
    5 years ago

    I realize this is an old post, I am replying in case someone else has this issue.

    I had the same thing happen, T.V. was working fine the night before, turn it on in the morning and the home screen is fine, the little preview for "live T.V." is fine but when you switch to full screen mode the picture goes very dark and purplish. I followed advice I found and fixed the issue by pressing the * button in full screen mode and changing the setting from "vivid" to "movie" mode, I don't know if this is a permanent fix but it works for now.

    • BCapone30's avatar
      BCapone30
      Newbie
      5 years ago

      same here my 60 inch tcl roku 4k hd tv ..... same very very dark reddish blotchy picture, but the ONLY picture setting its normal in is the movie setting , i mean i guess that will have to do so i dont spennd 500 on another tv , BUT i would love to know how to fix this and what the exact problem is

      • GeneralMayhem's avatar
        GeneralMayhem
        Channel Surfer
        5 years ago

        Hi, 

        Some people have speculated that it is a hardware issue and most likely thats what it is, my TV was an inexpensive 4k 60" Sanyo from Walmart on Boxing day... $500 cdn. Mine used to be set to "Vivid" mode before this happened to it... some have said it might be related to the backlight for the screen. I don't really know what makes 'em tick inside but just prefer things to work as they should. Seems to be a relatively common issue, leaves me with the feeling these T.V's aren't going to last very long.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    Mallory 

    Thanks for the post.

    Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

    For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV


    Thanks,
    Danny

  • Dewbacked's avatar
    Dewbacked
    Newbie
    4 years ago

    I just discovered this same issue with mine today. 
    aside from having to do all these hoops, picture settings, and factory resets, can we please get an official word from Roku or TCL what is causing this issue and when a fix can be implemented?

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi Dewbacked

      We're sorry to hear about the issue you're running into – that is not what we aim for.

      We would recommend reaching out to TCL Support to report the issue and for further help. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

      You can contact them here: https://support.tcl.com/us or call them at 1-877-300-8837.

      We appreciate your understanding.

      All the best,
      Kariza

      • Qbnazz's avatar
        Qbnazz
        Newbie
        4 years ago

        This happened to me also i am very upset angry i called tlc and they did some trouble shooting and its still DARK the Agent then tells me that it is repairable to bring it to a shop that my 1 year warranty is up and that there's no time frame when this can happen 1 year is not enough!!!! When you guys are selling a device that obviously does this often apparently!!! I am disappointed and will never buy another one again and i will definitely tell others so they don't end up like the rest of us and you guys need to really extend your warranty this is crazy listening to a tv u can't see first Covid now this like i really have money for a whole new tv.......a repair shop that takes money to get there too SMH i got to tell everyone about this ✌🏾😞😭😠😡😩

  • whitemma's avatar
    whitemma
    Newbie
    4 years ago

    55 Phillips. Injust un;lugged it for 15 seconds, put it back in and restarted all ok.

    I am guessing there was a roku update that also required a tv update.