Forum Discussion

sarahfdavis06's avatar
sarahfdavis06
Reel Rookie
2 years ago
Solved

My Roku tv keeps resetting (the Home Screen/apps) every time I turn it off for extended periods

I bought a 43” onn Roku tv on Black Friday from Walmart. I just set it up last week (3/16). My daughter watches it in the morning before school and then I go to work all day and when I come home, the...
  • renojim's avatar
    renojim
    2 years ago

    If both TVs are linked to the same Roku account, they should have the same apps, although they may be in a different order on the Home Screen.  Are you absolutely certain they're linked to the same Roku account?  Compare the email address that's displayed on each one under Settings->System->About.  The only way to have different apps on different Roku devices is to link them to different Roku accounts.  If yours are behaving differently, that would be a first.

renojim's avatar
renojim
Community Streaming Expert
2 years ago

Do you have multiple Roku devices linked to your Roku account?  Any apps added or removed from one device will be added or removed from all devices linked to the same account.  You can check what devices are linked to your account by logging in at https://my.roku.com using the email address that's displayed on your Roku device under Settings->System->About.  If you ever got rid of an old device it may still be linked to your account and someone may be using it still linked to your account.

  • sarahfdavis06's avatar
    sarahfdavis06
    Reel Rookie
    2 years ago

    I currently have a Roku tv in my living room and bedroom. It’s only happening to the one in my bedroom. If this were the issue, would it not be happening to both tv’s? I just signed up for a brand new Roku account when I connected these two tv’s less than a week ago. 

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      If both TVs are linked to the same Roku account, they should have the same apps, although they may be in a different order on the Home Screen.  Are you absolutely certain they're linked to the same Roku account?  Compare the email address that's displayed on each one under Settings->System->About.  The only way to have different apps on different Roku devices is to link them to different Roku accounts.  If yours are behaving differently, that would be a first.