Forum Discussion

Sdouglas4123's avatar
Sdouglas4123
Reel Rookie
3 years ago
Solved

My Roku device will disconnect from the home WiFi

Greetings to all- i am writing to see if there is a fix for a problem that I am having. My Roku device will disconnect from the home WiFi. The network is not recognized unless the router is reboote...
tv & player wifi
  • RokuCarly's avatar
    RokuCarly
    3 years ago

    A warm welcome here at the Roku Community, Sdouglas4123.

    We appreciate you for reaching out regarding your network issues. We'd be more than happy to find you the best resolution.

    May we first know who is your Internet Service Provider? In addition, try to check for your network connection's signal strength by going to Settings > Network > Check Connection. For further details about the result, kindly check our Support article: How to check the connection to your home network and the internet. 

    Furthermore, how many devices are connected to your network connection? Are you using a VPN? In this case, we highly recommend reaching out to your internet service provider and letting them reboot your connection's signal from their end.

    The best course of action will be suggested once we gather more information from you. We'll be anticipating your response!

    Kind regards,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
3 years ago

A warm welcome here at the Roku Community, Sdouglas4123.

We appreciate you for reaching out regarding your network issues. We'd be more than happy to find you the best resolution.

May we first know who is your Internet Service Provider? In addition, try to check for your network connection's signal strength by going to Settings > Network > Check Connection. For further details about the result, kindly check our Support article: How to check the connection to your home network and the internet. 

Furthermore, how many devices are connected to your network connection? Are you using a VPN? In this case, we highly recommend reaching out to your internet service provider and letting them reboot your connection's signal from their end.

The best course of action will be suggested once we gather more information from you. We'll be anticipating your response!

Kind regards,
Carly

Sdouglas4123's avatar
Sdouglas4123
Reel Rookie
3 years ago

There are 19 devices of different types. Roku, iOS, android. There is no VPN on the network. I have done the check network. I have reset the network on the Roku and on the router. There was no issues previously. It only happens around the time to go to bed around 9:00 pm est. +/- 15 minutes. We have recently updated our router and we are still having the issue.