Forum Discussion

RyanRok's avatar
RyanRok
Reel Rookie
3 years ago
Solved

My remote keeps losing the ability to adjust volume

The remote on my Roku Express 4k frequently looses the ability to change the volume of my TV. If I re-setup the volume settings again, then it works for a short while. Or if I remove & reinstall the ...
remotes
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi, Community users!

    Thanks for flagging this to us,

    Let's troubleshoot this issue by performing a restart of your Roku streaming devices to see if it's able to fix this issue. Kindly navigate to Settings > System > Power (skip if not sub-menu) > System Restart. 

    One additional step we recommend performing is a system update. To check for updates, go to Settings > System > System Update.

    Let us know how it works.

    All the best,
    Kash

  • Theskipzoid's avatar
    Theskipzoid
    Newbie
    3 years ago

    I'm having the same problem. I have 2 different tv's. Different brands and models, but the Roku Voice Remotes stop controlling the volume on both of them. They are seperate remotes on different tv's and they both have stopped controlling the volume this weekend. I have reprogrammed the remotes to the tv's many times and it'll work for about 2 volume adjustments and stop again. I have read the articles on "fixing" the problem and have done everything they have said and the problem persist. It seems too much of a coincidence that 2 different brands of tv's started giving problems at the exact same time, so it leads me to believe that Roku has changed something. There is no update available for my boxes and they say the last time they updated was in May, but something happened this weekend. 

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 years ago

      Hi, Community users!

      Thanks for flagging this to us,

      Let's troubleshoot this issue by performing a restart of your Roku streaming devices to see if it's able to fix this issue. Kindly navigate to Settings > System > Power (skip if not sub-menu) > System Restart. 

      One additional step we recommend performing is a system update. To check for updates, go to Settings > System > System Update.

      Let us know how it works.

      All the best,
      Kash

      • RyanRok's avatar
        RyanRok
        Reel Rookie
        3 years ago

        RokuTakashi doing those things does restore the volume functionality, but only for a short time.


        Someone sent me instructions on how to get into the "secret" menu and update the firmware on the remote. That finally fixed the issue for good. That is the fix you should be telling all these people asking for help.