Forum Discussion

Travistreeguy's avatar
Travistreeguy
Newbie
12 months ago
Solved

My onn Roku TV won't connect to my hotspot

I just bought RV onn Roku 43" TV and I've never had it hooked to Internet yet because my hotspot on my phone is all I have now and it says wireless good and has x on Internet does my TV need an update manually or something 

TV & Player Setup
  • RokuRiamie-D's avatar
    RokuRiamie-D
    12 months ago

    Hi Travistreeguy,

    Thanks for your first post in the Roku Community!

    I understand that you want to temporarily connect your ONN Roku TV to your mobile hotspot, but you are only getting an error X on the internet. No worries, I will be more than willing to provide you with further details about this.

    When you get an X error on the Internet and a green check mark for Wireless, it only means that your Roku can connect to your network but is unable to connect to the Internet. I highly suggest trying the following.

    Restart your Roku: You can restart your Roku by unplugging it from the power source, waiting a few moments, and then reconnecting it. You can also restart your Roku from the Settings menu.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Check your hotspot's signal strength: A poor signal strength can prevent your hotspot from working.
    Check your data limit: If you've reached your data limit, you might not be able to get a connection. You can try setting a higher data limit for your device.

    For more details, you can also visit our Roku Support article: How to fix internet errors and issues on your Roku streaming device

    We hope you find this information helpful.

    Regards,
    Riamie

1 Reply

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    12 months ago

    Hi Travistreeguy,

    Thanks for your first post in the Roku Community!

    I understand that you want to temporarily connect your ONN Roku TV to your mobile hotspot, but you are only getting an error X on the internet. No worries, I will be more than willing to provide you with further details about this.

    When you get an X error on the Internet and a green check mark for Wireless, it only means that your Roku can connect to your network but is unable to connect to the Internet. I highly suggest trying the following.

    Restart your Roku: You can restart your Roku by unplugging it from the power source, waiting a few moments, and then reconnecting it. You can also restart your Roku from the Settings menu.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Check your hotspot's signal strength: A poor signal strength can prevent your hotspot from working.
    Check your data limit: If you've reached your data limit, you might not be able to get a connection. You can try setting a higher data limit for your device.

    For more details, you can also visit our Roku Support article: How to fix internet errors and issues on your Roku streaming device

    We hope you find this information helpful.

    Regards,
    Riamie