Solved
LOSE SOUND WITH EXTERNAL SPEAKERS
I have a Roku TV, model RTR3261-B-CA and use external speakers (Diamond Audio Model EMC2.0-USB) for improved quality and have for some years. Recently they stopped functioning so ordered another pair but when I plug in the Aux plug--after connecting the USB-- I lose the sound. Can you tell me how to correct this?
Appreciate your help.
Greetings from the Roku Community, JanetHudgins!
Thank you for sharing your audio concerns on your Roku TV and we're happy to assist you.
Please try the troubleshooting steps below:
- Reboot your Roku TV under Settings > System > Power > System restart
- Settings > Audio > Menu volume - try to adjust the volume and see if you can hear any sound.
- Unplug any external devices and test the audio by streaming random shows
If the problem still persists, keep us posted.
Best regards,
The Roku Community Team
