Forum Discussion
Have reformatted thumbnail but still not working. It pauses fine but when I press Play, it hasn't recorded, just jumps back to live TV. Any advice? Thanks in advance.
I have the same issue with a 55 inch Roku Select Series TV (Model 55R4A5R). There are also numerous other posts going back over a year about this exact same issue from owners the Roku Select Series and Roku Plus Series TVs. I also contacted Roku support, and received the same response.
- djtlcampbell7 months agoChannel Surfer
I don't think that they have a clue as to how to fix it - OR - they don't want to admit that the only solution is an expensive one for them.
- StreamerP7 months agoRoku Guru
Same here. The last guy I talked to was so smooth. He gave me the impression that they were really going to take care of it eventually. However, just like you, I have looked over the other posts about this issue, and I think this is a hardware or low-level firmware problem that is baked into the design of the video processing software of the Roku Select and Plus Series TVs.
- annakarenina7 months agoBinge Watcher
What I don't understand is why this has suddenly happened. I've had the TV over a year and the pause functioned fine. All of a sudden, it didn't, same thumbnail. 🤔