Forum Discussion

JoanneWill's avatar
JoanneWill
Reel Rookie
3 months ago
Solved

Live TV Pause Bug on Roku Select Series TV

I’ve just done a complete factory reset and that (hopefully) seems to have solved the issue. Fingers crossed it stays that way! 

TV & Player Setup
  • RokuTakashi's avatar
    RokuTakashi
    3 months ago

    Hi, annakarenina kwwells51 

    Thanks for keeping us posted.

    Let's try some troubleshooting steps with this issue.

    Some television systems may have a screensaver feature that can affect Live TV Pause.

    1. Change power on settings: Go to Settings > System > Power and make sure Power on is not set to Live TV or Last used TV input
    2. Disable screensaver settings: Go to Settings > Theme > Screensaver wait time and select Disable screensaver

    For information, you can refer to this support article How to fix Live TV Pause issues on a Roku streaming device

    Give this a try and keep us posted on what you find out.

    Thanks,
    Roku Community Team.

60 Replies

  • annakarenina's avatar
    annakarenina
    Binge Watcher
    3 months ago

    Have reformatted thumbnail but still not working. It pauses fine but when I press Play, it hasn't recorded, just jumps back to live TV. Any advice? Thanks in advance. 

    • StreamerP's avatar
      StreamerP
      Streaming Star
      3 months ago

      I have the same issue with a 55 inch Roku Select Series TV (Model 55R4A5R). There are also numerous other posts going back over a year about this exact same issue from owners the Roku Select Series and Roku Plus Series TVs. I also contacted Roku support, and received the same response. 

      • djtlcampbell's avatar
        djtlcampbell
        Channel Surfer
        3 months ago

        I don't think that they have a clue as to how to fix it - OR - they don't want to admit that the only solution is an expensive one for them.

    • Fred-50's avatar
      Fred-50
      Newbie
      3 months ago

      I have tried several flash drives with no success .Tv still goes to where the video and audio go out of sync.

      • Trustworthy's avatar
        Trustworthy
        Reel Rookie
        3 months ago

        I'm beginning to think the there is a fault with the hardware or firmware in the Roku TV itself. I have tried several different flash drives myself. Some work better than others but they all do the same thing. They work good for a few minutes but then the audio starts lagging behind the video and they rarely record a full 90 minutes before they reset. Sometimes the screen will freeze. I have a 50" Roku select series 4K UHD TV. The instruction manual states it requires a flash drive of at least 16GB USB2.0 15mbps/15mbps read/write speed for the pause live TV function. It's been my experience is nearly impossible to find a flash drive with a constant 15mbps write speed with a USB2.0 interface. Of the flash drives I've tried the Sony microvault 16GB USB2.0 seems to perform the best. I've contacted Roku customer service but they wasn't much help they want to charge me to talk to a tech to fix a problem with a TV I bought from them. That just don't seem right to me. 

    • StreamerP's avatar
      StreamerP
      Streaming Star
      3 months ago

      I have a 55" Roku Select Series TV (Model 55R4A5R) that has a bug with the Live TV Pause Function for over-the-air antenna TV. With a USB stick installed and configured for this function, the video stutters, the audio looses sync, and/or the buffer gets cleared as it stores data on the USB stick. This issue has not been fixed for over a year as demonstrated by numerous posts on this web site.

      I have tried several things to address this issue, including resetting the TV, using four different USB sticks, using different antennas, disconnecting everything from the TV except for the power cord and antenna, and disabling all picture processing and/or advanced networking features. Nothing has worked so far. I have tested this function on an older TCL 4 Series Roku TV with the exact same Roku Software (version 14.1.4 build 7709), and it does not exhibit this problem. The older TV always maxes out the full 90 minutes of buffering time, even with a weak antenna signal. The new TV has never gone more than 45 minutes without a glitch that clears the buffer, and usually fails within five or ten minutes even with a strong antenna signal.  I even tried formatting several USB sticks with the older TV, and then used them on the new TV with no success.

      I have worked with Roku support on this issue using a chat session (Ticket ID for Reference: 11592770). They could not provide a solution, and are escalating the case to the concerned department. Their Backend team will check and provide an update through email in 2 business days. Unfortunately, several other users on this site have gone through the same process over the past year, and have not met with any type of successful resolution. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        3 months ago

        Hey StreamerP,

        Thank you for posting here in the Roku Community!

        We appreciate the troubleshooting steps you have taken so far. Our team is currently investigating this problem.

        Your extended understanding and patience are much valued.

        Thanks,
        The Roku Community Team

  • StreamerP's avatar
    StreamerP
    Streaming Star
    3 months ago

    JoanneWill That's excellent. Keep us posted about how it goes. 

    It feels like I've performed about 20 factory resets, but it never fixes my flavor of the Live TV Pause issue. Not even a new TV fixed it! At this point, I think I can do a Factory Reset in five minutes. However, I run most of my smart applications using an external Google TV Streaming box, so its fairly easy. Just don't tell Roku.