Forum Discussion

Maxstein's avatar
Maxstein
Newbie
3 years ago

Live TV channels not working on my Roku devices in Canada

I have Roku tv, Roku playbar and Roku 4k express. For a couple wells now on ALL devices. Live TV is completely dead. Tried everything to no avail. YouTube and Netflix are working fine. So is Prime an...
RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
3 years ago

Hi Maxstein,

A warm welcome here at the Roku Community!

We understand that you are facing an issue with the live TV. We apologize for the inconvenience this caused. We would like to know what went wrong to assist you further and fix the issue.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:

  1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose Remove channel.
  2. Next, restart your device from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).
  3. After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If the issue persists, please refer to the support article here for additional troubleshooting steps: How to resolve a channel playback issue | Official Roku Support

If the steps provided still aren't helping, please reply and we will be able to assist you further.

All the best,
Janadee

rod9's avatar
rod9
Newbie
3 years ago

still not working in ar us

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hi rod9,

    Welcome to the Roku Community!

    We appreciate you for letting us know about your inquiry. We would be more than glad to assist, and we'll need more details. Could you please provide more information regarding the issue you're experiencing? Is this issue only happening with the Live TV channels? In addition, what troubleshooting steps have you taken to resolve the issue?

    With more detailed information, we'll be able to assist further.

    All the best,
    Kash

    • bellmel's avatar
      bellmel
      Newbie
      3 years ago

      This is obviously a global roku issue.  Stop telling people to waste their time by deleting and resinstalling the Roku Channel.  You are insulting your customers!!  Roku needs to acknowledge the problem that live tv stopped working across all ROKU devices and provide an ETA as to when a global fix will be in place.   

      • MommaWells's avatar
        MommaWells
        Channel Surfer
        3 years ago

        BINGO!! 

         

        It's Roku Channel - not user-error.  Ugh.  And it's been over two weeks of no live channel function. 

         

        I have submitted all the requested error codes, device and driver version details -- still no fix... VERY Frustrating!!