Forum Discussion

mphelpsmd's avatar
mphelpsmd
Newbie
3 years ago

"Listen for your remote" dialog box comes on all the time

RokuDanny-R

I have this exact problem. My Harmony universal remote works fine, but the Roku remote is constantly frustrated with the message, "Listen for your remote. Press any remote button to stop the sound." The reality is that any button pressed on the Roku remote stops the message for 1-2 seconds, then it returns, and not all button presses get acknowledged. The Harmony works fine.

I've replaced the batteries and restarted the Roku with no resolution.

The 5 button presses on home and then 5 button presses on left arrow didn't do anything for me.

Here are some of the details of my unit:

Model 4670X – Roku Ultra

Software Version 11.5.0 – build 4235-46

(I can also provide the serial # and device ID if there's a more secure way of doing this.)

Thanks in advance for any tips on how to fix this!

Mike

remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    mphelpsmd

    Thanks for the post.

    Can you please provide your Roku device serial number and device ID? If you feel more comfortable, please feel free to send that information to me through PM.


    Thanks,
    Danny

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      bsmith7974

      Thanks for the post.

      Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

      With more detailed information, we will be able to assist you further.


      Thanks,
      Danny

      • Reemshak's avatar
        Reemshak
        Newbie
        3 years ago

        I am facing the same issue. The find remote dialogue box keeps coming back on the screen. Due to it, Roku starts on its own even when the tv if off. I have a Roku Ultra 4660X. Please tell me how i can get support?