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DEACON49's avatar
DEACON49
Newbie
7 months ago

JUST ANSWER DOT COM - Does ROKU use Just Answer Dot Com to resolve support connectivity problems. I

Does ROKU use Just Answer Dot Com to resolve support connectivity problems.

I was working with ROKU Chat on a connectivity issue, and it sent a me to a "tech" where I was charged $1 refundable and had to fill in my debit card info. Within a minute later I get an alert from my back fraud security for a $55 charge to my Debit Card for Just Answers Dot Com.

I did not ask to go there.

How can this happen?

Fortunately, my bank security flagged it and refused payment. Is this a scam? 

 

tv & player wifi

2 Replies

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    7 months ago

    No! That was a scam. Roku does NOT use any 3rd party for customer service, and they NEVER charge for any support provided. I suspect the "chat" you connected to wasn't really Roku.

  • JWS9518's avatar
    JWS9518
    Roku Guru
    7 months ago

    That is a scam.  Always verify with customer service via the known Roku website or phone number before providing any information.