Hi @OtakuSonic,
Thanks for letting us know about this issue.
Kindly try to perform the correct sequence to reboot this channel by removing the channel, restarting the device [Settings > System > Power (skip if option unavailable) > Restart], and adding the channel. You can also try to check for the channel's update by clicking the star button on your remote.
Let us know if the issue is persistent.
Regards,
Janadee
Janadee,
From the instructions that were provided, it appears that they are meant for the stand-alone Crunchyroll app. The issue I am having involves Crunchyroll channel within the Live Tv app. This particular channel appears to be the only one that has the issue with the channel guide. Regardless,
I have performed the reset procedure in the past, and it has not worked.
Thank you for the update!
In this situation, we also advise reporting the problem to the channel staff and requesting more assistance. If the problem is limited to a single channel, the channel team handles the case directly, so it's likely that an update is required to fix it. Roku only hosts the channels available on the platform.
Please report back to us on the outcome.
All the best,
Rey
Rey,
If you could, would you mind sending me a link so that I may contact channel staff? I've searched all over the site trying to find one without any luck. I do appreciate your assistance and will update you when I've received word from them. Thank you.
