Forum Discussion

Ericf's avatar
Ericf
Reel Rookie
6 years ago
Solved

Is private listening available on all Roku TV HDMI inputs?

Hi, I just bought a new Roku Smart Tv I have the app on my phone I plugged in my headphones and it muted the TV but it tells me Private is not available for this input? Help please 

Eric 

  • RokuTannerD's avatar
    RokuTannerD
    6 years ago

    Thanks for the question here! Private Listening is available for all built-in streaming channels, but is not available for HDMI inputs on some models of Roku TV (depending on hardware). If your TV is displaying an HDMI input source and not a built-in streaming channel, you may not be able to use private listening for that input, and would see that type of message display in the app. 

     

    Thanks,

    Tanner

27 Replies

  • RokuTannerD's avatar
    RokuTannerD
    Retired Moderator
    6 years ago

    Thanks for the question here! Private Listening is available for all built-in streaming channels, but is not available for HDMI inputs on some models of Roku TV (depending on hardware). If your TV is displaying an HDMI input source and not a built-in streaming channel, you may not be able to use private listening for that input, and would see that type of message display in the app. 

     

    Thanks,

    Tanner

    • Zediah's avatar
      Zediah
      Newbie
      5 years ago

      Will there be a software update to fix the HDMI no private listing issue? I have an ONN TV.

    • laduerksen's avatar
      laduerksen
      Newbie
      2 years ago

      I have a 43" Hisense TV.  I used to be able to Private listen in the past while it was plugged into my computer via HDMI, but now I cannot.  Now I get "Private LIsting is not available for HDMI input". What changed?

      • RokuAnjelie's avatar
        RokuAnjelie
        Community Moderator
        2 years ago

        Hi laduerksen, 

        We see that you're having trouble accessing Private Listening. Please give us more details regarding the issue you're having so we can further assist you.

        • What are you using to access private listening is it on your mobile app? or Roku Voice Remote Pro?
        • If Mobile App, what version of mobile app are you using?
        • What troubleshooting steps have you done so far?

        With more detailed information, we can assist you further.

        Thanks,

        Anjelie 

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    6 years ago

    Private listening isn't available for all devices. I haven't ever seen a complete list of supported devices. RokuDanny-R or RokuTannerD should be able to answer that question tomorrow. 

  • tdog1338's avatar
    tdog1338
    Reel Rookie
    5 years ago

    Here is the solution I found for my roku TCL series 5 2020 tv the roku voice remote pro if connected directly too any of the tvs it is compatible for can use private listening on HDMI input cause it is connected directly too the TV via Bluetooth this will be a great work around for any tcl or roku tv in need of hdmi listening