Forum Discussion

Csw's avatar
Csw
Reel Rookie
2 years ago

iPhone app Headphone mode not working

While trying to use private listening on either my Roku TV or a Roku stick on a different TV, I get sound for about 2 seconds, then the sound cuts out completely. This just started happening today. T...
Csw's avatar
Csw
Reel Rookie
2 years ago

Hello,

The issue occurs on both Roku devices on every app. I’ve tried two Bluetooth headphones on my iPhone and my wife has tried one Bluetooth headphone on her iPhone. We both have the same issue.

Thanks

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 years ago

Thank you for the additional information provided Csw.

If none of the troubleshooting steps are working, please make sure that your headphones are connected to your mobile phone rather than to your Roku TV/device. If your issue persists, please attempt the following steps for potential resolution:

  1. Navigate to your Home on your Roku Device.
  2. Go to Settings, then scroll down to Audio.
  3. Select Audio mode.
  4. Confirm that the mode is set to Auto.

After completing the steps, you may want to consider trying the following troubleshooting procedures in sequence:

  1. Unplug the power from the Roku device/TV.
  2. Restart your Router by unplugging the power cable, waiting 10 seconds, and reconnecting it.
  3. Wait a few minutes for your Router to re-establish the internet connection.
  4. Reconnect the power cable to the Roku Device/TV.

If the troubleshooting steps provided do not resolve the issue, we strongly recommend that you keep us informed for further assistance.

Best Regards,
Emman

  • dangerdanv's avatar
    dangerdanv
    Newbie
    2 years ago

    hi

    i have the same problem and tried the steps but headphone mode still doesn't work. i have a roku and a streaming stick and it doesn't work on either of them. this only started happening a week or two ago. nothing about my setup or phone has changed. please let me know what else i can try or if this is a known issue for the iphone app.

    thank you

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi dangerdanv,

      Welcome to the Roku Community!

      We would be more than happy to investigate this issue with the headphone mode further, but we need more details.

      Have you tried uninstalling and reinstalling the Roku mobile app? To clarify, both your mobile and Roku devices are connected to the same wireless network.

      To help troubleshoot the issue, follow this link: How to use headphones with the Roku® mobile app for private listening.

      Please keep us posted on how it goes.

      All the best,
      Chel