IOS Roku app volume control bug
Also experiencing this problem. (I also have a soundbar connected as well that’s controlled by Roku volume hdmi arc, if that’s maybe related.)
Forum Discussion
Hi Jbzic,
A warm welcome here in the Roku Community!
We'd like to investigate further this issue that you're experiencing. Could you elaborate more about the problem that you had? What troubleshooting steps have you taken so far?
With detailed information, we will be able to assist you further.
Thanks,
John
Reproduction steps:
- Connect soundbar to Roku via HDMI-ARC and configure it so that soundbar volume and power are controlled by Roku remote.
- Using Spotify on iOS, select the option to play a song on the Roku using the Roku's Spotify app. The app will open and music will play.
- Try controlling the volume via the iOS device using either the Roku volume buttons, the device volume buttons, or anything else.
- The volume will momentarily change as desired and then go wild with a mind of its own, usually gradually lowering the volume down to zero.
Aside from power cycling everything I have no idea what troubleshooting steps to do.
Hi Jbzic,
We appreciate the information that you have shared with us!
Please try to remove and re-add the Roku mobile app. Let's try to see if that will be able to fix the issue.
If the problem still persists, please keep us posted.
Best regards,
John
I deleted and reinstalled. Still the same issue.
Thanks for keeping us posted, Jbzic
Could you please provide the following information below:
- Mobile device information such as Brand, Model, and OS version.
- Roku Mobile app version.
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
The details you provide are important for us to investigate this issue further.
All the best,
Kash
