Forum Discussion

Petsrok's avatar
Petsrok
Reel Rookie
9 months ago
Solved

Internet is working on my roku tv but tv thinks there is no internet connected

We woke up the other morning and when I turned on my Roku tv the setup screen came up. This has never happened since I bought it and set it up two years ago.  I went through everything.  the language...
tv & player wifi
  • Petsrok's avatar
    Petsrok
    9 months ago

    Thanks everyone for trying to help.  After trying most of last night and most all day today  we just finished doing a factory reset  and that fixed the problem.   Hope everyone has a Merry Christmas

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
9 months ago

Petsrok 

After rebooting both the router and the performing the network connection reset, try performing a Software Update under Settings/System/Software Update.

If it fails, restart the TV and try again.

Are you using any type of VPN or proxy server? (need to disable/eliminate when setting up Roku so account is created properly and correct update server can be selected).

Petsrok's avatar
Petsrok
Reel Rookie
9 months ago

Thanks everyone for trying to help.  After trying most of last night and most all day today  we just finished doing a factory reset  and that fixed the problem.   Hope everyone has a Merry Christmas