Thanks everyone for trying to help. After trying most of last night and most all day today we just finished doing a factory reset and that fixed the problem. Hope everyone has a Merry Christmas
The Network Connection Reset is located under Settings/System/Advanced System Settings/Network Connection Reset/Reset Connection.
Try rebooting your router as well before performing the Network Connection Reset.
Are you seeing any error message numbers?
my error number is 004
After rebooting both the router and the performing the network connection reset, try performing a Software Update under Settings/System/Software Update.
If it fails, restart the TV and try again.
Are you using any type of VPN or proxy server? (need to disable/eliminate when setting up Roku so account is created properly and correct update server can be selected).
Thanks everyone for trying to help. After trying most of last night and most all day today we just finished doing a factory reset and that fixed the problem. Hope everyone has a Merry Christmas
