Hi NHap,
Greetings from the Roku Community!
We appreciate the troubleshooting steps you have taken so far and would like to investigate thoroughly this connectivity issue you had with the Roku TV and Roku streaming stick.
Can you please provide the following information below?
This article provides instructions on how to fix common network issues and error codes on your Roku streaming device. Other articles provide more how-to instructions and guides.
We look forward to your responses and hope this helps.
Regards,
John
Thanks for reposting this info! Unfortunately, none of these solutions worked.
After checking and changing some wifi preferences, I reset the system to factory settings three times. Each time, Roku stalled when trying to install a system update and wouldn't complete the set up process.. I finally gave up for the day.
When I turned the tv on the next day for more troubleshooting, the system had updated and rebooted and was working normally.
I'm glad things are working again, but wish I knew why! I have no idea what actually fixed the issue because none of the suggestions seemed to make a difference. My best guess is that the error seems related to Roku system updates. It took hours to try to fix and was a frustrating experience.
Roku was having prroblems with its registration and update servers a day or two ago.
