Forum Discussion

Ben13's avatar
Ben13
Reel Rookie
3 years ago
Solved

Incorrect mapping on new remote

I just opened my brand new roku system, I plug it in excited for it to work as intended…. However, as soon as I am in the original set up phase it states to remove the seal and pair the remote. I tho...
remotes
  • RokuEuniceL's avatar
    RokuEuniceL
    3 years ago

    Hi Ben13,

    A warm welcome here in the Roku Community!

    We're glad to assist you with your problem with your Roku remote. We'd like to know more about the issue that you ran into. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) What type of remote are you using? (universal, simple, voice remote, or voice remote pro) With more details, we will be able to assist you further. Meanwhile, please try to unplug the Roku device from the wall outlet and try to plug it back in after 30 seconds. If it is rechargeable, please ensure that the remote is fully charged. If it is operated with a battery, try changing the battery to a new one. Try pairing and setting them up one last time after checking out this link here for more details on how to fix your Roku voice or simple remote that is not working properly.

    If the issue persists, please let us know.

    Kind regards,

    Eunice

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
3 years ago

Hi Ben13,

A warm welcome here in the Roku Community!

We're glad to assist you with your problem with your Roku remote. We'd like to know more about the issue that you ran into. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV) What type of remote are you using? (universal, simple, voice remote, or voice remote pro) With more details, we will be able to assist you further. Meanwhile, please try to unplug the Roku device from the wall outlet and try to plug it back in after 30 seconds. If it is rechargeable, please ensure that the remote is fully charged. If it is operated with a battery, try changing the battery to a new one. Try pairing and setting them up one last time after checking out this link here for more details on how to fix your Roku voice or simple remote that is not working properly.

If the issue persists, please let us know.

Kind regards,

Eunice

  • Ben13's avatar
    Ben13
    Reel Rookie
    3 years ago

    The product is a 4k streaming stick (thus my #tag in the post) I simple bought the product at the store. I do not now know how to find all the other information you are asking for. The remote came with the product… if I need a degree in computer science to make this work I’ll just return the product and get a refund. Sorry for my frustration but I bought a product that simple doesn’t work as intended. Thank you for your help.

    • Strega2's avatar
      Strega2
      Roku Guru
      3 years ago

      I would guess that’s simply a defective remote and would exchange the whole product at the store.  I also would warn you that streaming can be a bit more complicated, and a bit more DIY, than say, cable TV, so if this seems like needing a “degree in computer science” then it might not be a good fit.