If you could add ONE feature to your Roku remote, what would it be?
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Forum Discussion
Not so much a feature but definitely critical updates and changes REQUIRED
STOP RELEASING FIRMWARE UPDATES THAT TAKE AWAY FUNCTIONALITY WE PREVIOUSLY HAD, E.G. MY REMOTE USED TO CONTROL MY SAMSUNG TV, NOW FIRMWARE UPDATES HAVE REMOVED THIS ABILITY WHICH MEANS I NEED TWO REMOTES TO WATCH TV.
I HAVE FOOLISHLY BOUGHT 4 ROKU DEVICES ONLY TO FIND THE REMOTES ARE REALLY BADLY MANUFACTURED AND THE BUTTONS FAIL, PARTICULARLY THE ARROW BUTTONS UP DOWN LEFT RIGHT.
THE OLD REMOTE IS FAR SUPERIOR BUT YOU HAVE DISABLED THE VOLUME FUNCTION ON SAMSUNG TV'S
1. YOU NEED TO GO BACK TO OLD REMOTE MANUFACTURER, UNTIL YOU DO I WILL NEVER BUY ROKU AGAIN AND I AM IN THE PROCESS OF DUMPING ALL MY ROKU PRODUCTS.
2. YOU NEED TO PUBLISH EVERY ITERATIONS OF FIRMWARE UPDATES (BY MODEL) AND PROVIDE DOCUMENTATION FOR WHAT EACH VERSION FIXES. FIREFOX DOES THIS SO NO EXCUSES.
3. YOU NEED TO STOP FORCING UPDATES BY PROVIDING AN OPTION FOR USERS TO DISABLE YOUR FIRMWARE UPDATES, THE LAST ONE CRIPPLED MY REMOTE
4. YOU NEED TO PUBLISH YOUR CODES SO THAT 3RD PARTY UNIVERSAL REMOTE MANUFACTURERS CAN PROVIDE AN ALTERNATIVE FOR THE SHIITE REMOTES YOU MANUFACTURE.
5. YOU NEED TO MOVE AWAY FROM CLIPS AND PROVIDE SCREWS SO THAT USERS CAN ATTEMPT TO GET THE FAULTY ROKU REMOTES WORKING.
6. YOU NEED TO STOP PRETENDING YOU WILL REACH OUT TO CUSTOMERS BY PM WHEN YOU DO NOTHING OF THE SORT AND YOU NEED TO STOP MARKING POSTS AS HAVING PROVIDED A SOLUTION WHEN NO SOLUTION HAS BEEN FOUND. THE USUAL ETIQUETTE IS TO STOP NEW POSTS WHEN THERE HAS BEEN NO NEW COMMENT FOR 3 MONTHS. IF PEOPLE KEEP POSTING AND THERE IS NO THREE MONTH PERIOD WHEN NOBODY POSTS THEN THAT SHOULD TELL YOU THAT YOU HAVE A SERIOUS PROBLEM.
DanUK wrote:
4. YOU NEED TO PUBLISH YOUR CODES SO THAT 3RD PARTY UNIVERSAL REMOTE MANUFACTURERS CAN PROVIDE AN ALTERNATIVE FOR THE SHIITE REMOTES YOU MANUFACTURE.
They do publish their codes, and 3rd party universal IR remotes do work with Roku devices that support IR. Just remember that the Roku Stick (any model of Stick) does not support IR, so will only work with an official Roku WiFi Direct remote.
Sorry you have had issues with their remotes. I can't say I've experienced the same problem, and I've been using Roku players for over ten years now. I no longer have a Roku connected to a Samsung TV, but the two I did had no issues with the remote working over CEC. I never bothered programming the remotes to use IR, because CEC worked fine for me.
