If you could add ONE feature to your Roku remote, what would it be?
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Forum Discussion
Not so much a feature but definitely critical updates and changes REQUIRED
STOP RELEASING FIRMWARE UPDATES THAT TAKE AWAY FUNCTIONALITY WE PREVIOUSLY HAD, E.G. MY REMOTE USED TO CONTROL MY SAMSUNG TV, NOW FIRMWARE UPDATES HAVE REMOVED THIS ABILITY WHICH MEANS I NEED TWO REMOTES TO WATCH TV.
I HAVE FOOLISHLY BOUGHT 4 ROKU DEVICES ONLY TO FIND THE REMOTES ARE REALLY BADLY MANUFACTURED AND THE BUTTONS FAIL, PARTICULARLY THE ARROW BUTTONS UP DOWN LEFT RIGHT.
THE OLD REMOTE IS FAR SUPERIOR BUT YOU HAVE DISABLED THE VOLUME FUNCTION ON SAMSUNG TV'S
1. YOU NEED TO GO BACK TO OLD REMOTE MANUFACTURER, UNTIL YOU DO I WILL NEVER BUY ROKU AGAIN AND I AM IN THE PROCESS OF DUMPING ALL MY ROKU PRODUCTS.
2. YOU NEED TO PUBLISH EVERY ITERATIONS OF FIRMWARE UPDATES (BY MODEL) AND PROVIDE DOCUMENTATION FOR WHAT EACH VERSION FIXES. FIREFOX DOES THIS SO NO EXCUSES.
3. YOU NEED TO STOP FORCING UPDATES BY PROVIDING AN OPTION FOR USERS TO DISABLE YOUR FIRMWARE UPDATES, THE LAST ONE CRIPPLED MY REMOTE
4. YOU NEED TO PUBLISH YOUR CODES SO THAT 3RD PARTY UNIVERSAL REMOTE MANUFACTURERS CAN PROVIDE AN ALTERNATIVE FOR THE SHIITE REMOTES YOU MANUFACTURE.
5. YOU NEED TO MOVE AWAY FROM CLIPS AND PROVIDE SCREWS SO THAT USERS CAN ATTEMPT TO GET THE FAULTY ROKU REMOTES WORKING.
6. YOU NEED TO STOP PRETENDING YOU WILL REACH OUT TO CUSTOMERS BY PM WHEN YOU DO NOTHING OF THE SORT AND YOU NEED TO STOP MARKING POSTS AS HAVING PROVIDED A SOLUTION WHEN NO SOLUTION HAS BEEN FOUND. THE USUAL ETIQUETTE IS TO STOP NEW POSTS WHEN THERE HAS BEEN NO NEW COMMENT FOR 3 MONTHS. IF PEOPLE KEEP POSTING AND THERE IS NO THREE MONTH PERIOD WHEN NOBODY POSTS THEN THAT SHOULD TELL YOU THAT YOU HAVE A SERIOUS PROBLEM.
DanUK I've had this happen, an old Toshiba television in a guest bedroom with a Roku Ultra. None of the Toshiba codes worked so I tried different brand of manufacturer IR codes and found one that worked. I don't recall which manufacturer code ultimately worked, it may have been a Sanyo code.
If your Roku remote previously worked to control your Samsung and stopped after a Roku OS update perhaps it's possible the update mixed up the remote codes.
There is hope, keep trying different manufacturer codes if none of the Samsung codes are working for your television.
From the posts on this site it is clear that nothing got mixed up, the upgrade removed functionality, Roku has admitted it.
Such is the contempt they have for their customers, no wonder their share price has dropped from $473 to $49.
It certainly wouldn't hurt to try using different manufacturers IR codes, have you tried?
DanUK wrote:4. YOU NEED TO PUBLISH YOUR CODES SO THAT 3RD PARTY UNIVERSAL REMOTE MANUFACTURERS CAN PROVIDE AN ALTERNATIVE FOR THE SHIITE REMOTES YOU MANUFACTURE.
They do publish their codes, and 3rd party universal IR remotes do work with Roku devices that support IR. Just remember that the Roku Stick (any model of Stick) does not support IR, so will only work with an official Roku WiFi Direct remote.
Sorry you have had issues with their remotes. I can't say I've experienced the same problem, and I've been using Roku players for over ten years now. I no longer have a Roku connected to a Samsung TV, but the two I did had no issues with the remote working over CEC. I never bothered programming the remotes to use IR, because CEC worked fine for me.
Hi DanUK ! We'll ask our remotes engineer about your model of Samsung and see if we can try to help out. Would you mind posting the model here, along with the model of your Roku player so we can identify the remote attached to it?
Regarding your item #4, there is a universal remote manufacturer on which it is possible to have all remote codes enabled.
Universal Electronics, the manufactuer of One-For-All remotes and some OEM remotes have Roku button codes available that go well beyond what Roku remotes provide. Personally, I use a 3rd party programming system that allows me to do custom programming of any button to access any of the Roku codes as well as create macros that do more complex programming. I have URC3660 and URC3680 remotes that are nearly identical and it allows me to create programming such that all 7 of my remotes work exactly the same including control of external surround amplifiers on two of my systems.
http://hifi-remote.com will get you info about many of the UEI remotes but the JP1 link takes you to a DIY group that has discovered all the tricks that can be performed using a PC and a special cable to connect to a connector inside the battery cover. The JP1 system is not for the faint-of-heart, but as a nearly 80-year-old, I'm still able to navigate its capabilities.
I should point out that these are IR only remotes and will not work with RF Stick players and will not provide headphone capability. But they do have backlit and number buttons.
