If the latest update (v 10.0.0 build 4177-46) breaks controlling TV volume-mute with Roku remote...

Same problem here as of today.  Roku Ultra suddenly stopped controlling mute and volume.  Neither the Ultra remote nor another Roku remote work with volume now but all worked yesterday.  I’ve resynced both repeatedly.  Other remote functions work.   TV working fine.  What have you broken?  It’s ridiculous of customer service to put out such a deficient product or update.   Very unhappy.

That doesnt work

Been there done that .  Still broken.  Now what ??

Tried that on three televisions. Was able to reconnect the JVC televisions but not the Samsung. Even tried a brand new remote from Roku. That remote only has ten codes for Samsung and JVC each, but the older remotes have 50 for each brand. JVC Models LT43MA877 and LT55MA877 both used code 15 under JVC brand. Neither would work with the brand new remote from Roku that only had ten codes. That remote came with a brand new Roku Ultra received this date from Amazon.  The new remote would not work with the Samsung television either and would only try 10 codes. It is worthless for my televisions. Had to use the old remote for the new Ultra so it would control the volume on the JVC television. The Samsung television is a 2018 Model UN40NU7100. The older remote worked on it until just recently to control the volume and mute. It no longer does that but will still turn the television on and off. Not sure why a company would release an "update" that would remove features from their system. And then to get so many complaints about the issue and not rescind that update and go back to the prior update until the issue is resolved. This will probably be the last Roku device I purchase and it may still be returned and I will switch to a different streaming service if Roku is going to continue to treat their customers like this.

Reset what? Remove the remote and re-add it or do you mean just restart the roku? After the update none of my remotes detect headphones being plugged in. Nothing I've tried has fixed it. 

My remote worked fine before the update controlling both my tv's on/off and the volume on my soundbar. I've been able to re-sync the soundbar (but now the volume buttons on the roku remote are extremely laggy). I tried to do another set up for remote to control my TV, but now it doesn't recognize my tv, the exact same tv it was set up with before the update. Is there any way to remove this update and go back to the previous one that actually worked??

 How?

It worked (buggy  ap but worked) for 3 years and I never had to set anything except a password that I can recall. 

Third response to this thread. When it first happened all three televisions quit having sound control I have two JVC and one Samsung. Power still worked for the JVC's but not the Samsung. Easily reset the JVC's to control volume including the mute buttons. I have a total of five remotes. Tried all five on the Samsung and none would work. Two of the remotes are the newer EL series versions, one being brand new. Neither of the EL version remotes (these use AA Batteries instead of AAA like the older model AL series) would work on any of my televisions. The AL series had 50 codes for both JVC and Samsung while the EL series only had 10 codes for each. Both JVC televisions (same model, different screen size) used code 15. Brand new Ultra that wouldn't work with the brand new remote (EL Series). After the newer update that was to resolve the remote problems, the new EL worked with the JVC televisions, still using code 15 but now the EL series had 50 codes instead of stopping at 10. Kept trying both EL and AL Series on the Samsung and neither would work. However, just like with the JVC the new EL series would now go up to  codes, but none of them worked. The power button would not work either. Sent the requested info (Roku model, television model and ID code) last night to Roku support. Today I checked to see if the remote would work on the Samsung. It still wouldn't mute during setup. However, a message on the screen would say "optical out". I use an external headphone that is wired to the television via the optical cable. Thinking this might be a problem, changed the settings on the television (not the Roku, but the Samsung) to internal speakers instead of optical out. Then went through the set up process and found at least three codes that worked to mute the sound. The first time, code 3 would mute the sound but not turn the tv on or off. Tried again and code 7 would also work the sound but not the power. On the third try, got up to 13 and the remote would work the sound and the power. Problem solved for now as long as I only want to use the internal speakers for sound. Will have to switch to optical output on the television settings anytime I want to use only the headphones which is a pain but I don't think it is related to the Roku problem. I can not attest to the fact that the sound controls existed when I had the television set to optical out before the original update that lost both power and sound control. When it was controlling the sound and power before that upgrade, I may have had the sound set to internal speakers. I honestly can't remember if the sound control worked for the headphones when the television was set to optical out instead of internal speakers. I set the headphone sound level via the headphone and transmitting base for the headphones and don't know if I ever tried to adjust the sound after I got the headphones volume and equalizer settings to a level I enjoyed. 

This solution is not a solution- nothing works- resetting, re-pairing to TV , going through the 45+ codes- nothing- this is ridiculous!