Forum Discussion

Suzie93's avatar
Suzie93
Channel Surfer
2 years ago

I have to restart every day

I changed my Wi-Fi router and modem and now I have to restart every night I turn on the TV I don't have a power saving option to disable the auto power save. When I initially set up my modem and router it worked fine on my Roku. But then I changed a setting because I could not connect my printer to the Wi-Fi via help from Arris support. I'm thinking I need to call them back unless someone here can provide a different solution as to why I have to restart my Roku every night I want to watch TV it's super annoying.

tv & player wifi

5 Replies

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Suzie93,

    Greetings from the Roku Community!

    May we know what setting you changed that causes the need for the Roku device to be restarted before it lets you stream? Also, can you please specify and elaborate what you see on your TV screen when trying to stream? Are you getting any error messages on your Roku device?

    With more details, we will be able to assist you further.

    Kind regards,

    Eunice

    • Suzie93's avatar
      Suzie93
      Channel Surfer
      2 years ago

      I will login to Arris to check on the setting. The error message is 014.30.

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Suzie93,

        Thanks for the update. We sent you a PM for further assistance.

        Regards,

        Rey

    • Tspringme's avatar
      Tspringme
      Reel Rookie
      2 years ago

      This happens to me as well. Right after I change my router/modem. Did you find a solution?

      • Suzie93's avatar
        Suzie93
        Channel Surfer
        2 years ago

        I did not, randomly, it started working again where I did not have to do the restart for connection. When It happened to me It was after a hard restart to my modem router My guess is that someone in my family unplug the router plugged it back in and that might have done the trick. Sometimes unplugging both the Roku as well as the modem / router and then plugging back everything in will fix the problem. If it doesn't otherwise exercising patients and sticking with it and miraculously it will work again. Got to love technology