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PJFB's avatar
PJFB
Newbie
12 months ago
Solved

I have a defective remote that came with my streaming Stick

About 6-months after I received in a box marked SKU#3820R, a ROKU streaming stick and a remote controller.  I noticed the stick and controller appeared to stop communicating.  It gradually kept getti...
  • Tivoburkee's avatar
    12 months ago

    Only the Voice remote will work with your Stick, that's the $19.99, and two $29.99 remotes. The simple remote will not work. 

     

    As for your system, the remote doesn't communicate directly with the Roku Stick, it communicates with bump in the usb cable, which is Long-Range wireless receiver, so it might be going bad not the remote? This:

     

    Roku USB Power Cable with Long-range Wi-Fi® Receiver | Roku