Roku's reported response to warranty claims has sometimes been disappointing.
Wal-Mart's used to be very good, but I haven't needed to test it in a while. Have you tried going thru Walmart?
Thanks, for the thought. Walmart's policy is that if the product is still under manufacturer warranty you need to first go through the manufacturer, which brings me back to the Roku warranty process.
I have a similar issue. The volume buttons are intermittent. Other remotes work fine with this TV. The Roku support is terrible! I had the same run-around on their website. Time to look into other products for streaming.
Hi bbands Goletadude!
Welcome, and thanks for reaching us here in the Roku Community!
We understand that you're having an issue with your remotes and we'd be more than happy to take a closer look into this.
It seems like you've done the basics and we appreciate the effort. I sent you a PM for further information.
Best regards,
Rey
I am having the same problem. I purchased my streaming device around the 21'st of January 2023. Can I be contacted and given some assistance? The volume buttons work intermittently and this is very frustrating.
Hello! WL50,
Thanks for the post,
We appreciate you reaching out to us. We're pleased to assist.
If you believe your Roku product is malfunctioning or wish to return your order for a refund, you must first request a Return Material Authorization (RMA) number. Before you submit a refund or replacement request, it is important to understand the details of the process as described in this article. Step-by-step instructions for returns and warranty replacements.
Thanks,
Arjiemar
