Forum Discussion

elohesra's avatar
elohesra
Newbie
3 years ago

How to fix Roku mobile app that keeps disconnecting from device

Sorry, I did this to both my phones and no dice. This is not a permanent solution.
mobile app
RokuKarla's avatar
RokuKarla
Retired Moderator
3 years ago

Hello MValbaneda

Thanks for posting here in the Community.

Make sure both devices are on the same network and in the same band. If you are running iOS 14 or later, you must enable the Local Network setting on your mobile device for the Roku app. Go to Settings > Roku and enable the toggle for Local Network. Confirm your Roku TV is using a private IP address.
Most Wi-Fi routers create two separate networks for each Wi-Fi frequency band (2.4GHz and 5GHz). Though technically it shouldn’t matter if your phone and Roku are using different frequencies (both bands share the same subnet on your router so devices can talk to one another), to be absolutely sure, place both your phone and your Roku on the same Wi-Fi frequency band.
For other troubleshooting steps to connect the Roku Mobile app to your device please visit our Support page: Why does the Roku mobile app not see my Roku® streaming device?

Please keep us posted.

 

Regards,
Karla

MValbaneda's avatar
MValbaneda
Reel Rookie
3 years ago

I have tried to do so and even turn on my tv with my remote to see if I can even use the app to control the volume but even with my tv on it won’t connect. On the app it shows a “?” Over my tv under the devices tab and it says waking and after a while it shows “can’t connect to “bedroom” tv.

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi MValbaneda

    A warm welcome on Roku Community.

    Thanks for letting us know about the issue you're experiencing. We understand that you're having an issue with your Roku mobile app that keeps disconnecting from Roku device. Let's work on it.

    Have you tried going to settings and trying to check this:

    1. Press Home on your remote
    2. Scroll and select Settings
    3. Select System
    4. Select Advanced system settings
    5. Select Control by mobile apps
    6. Select Network access
    7. Choose one of three options:
    • Default. For users who want to use the Roku mobile app or a third-party app to control their Roku device. Most users choose this setting.
    • Permissive. For users who want the Roku mobile app or a third-party app to control their Roku device and are on a publicly accessible network. This choice is uncommon, and typically used with an advanced network configuration.
    • Disable: For users who do not want the Roku mobile app or a third-party app to be able to control their Roku device.

    For more information, visit our Support page here: How to connect the Roku mobile app to your Roku device over Wi-Fi

    Keep us posted so we can further assist.
    Regards,

    John