Forum Discussion

chuckls3's avatar
chuckls3
Newbie
2 years ago
Solved

How to block Roku phone remotes?

If the app is on someone else's phone, I can't uninstall it. Can I block the app control altogether from the TV itself?

  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi chuckls3,

    Greetings from the Roku Community!

    We're glad to assist you with your inquiry. Please be advised that there is a Control by Mobile Apps setting on your Roku device that, when disabled, prevents the Roku mobile app and any third-party app from communicating with your Roku device. When this setting is disabled, you must use your Roku remote. Please follow the steps below:

    1. Press Home on your remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Advanced System Settings.
    5. Select Control by mobile apps.
    6. Select network access.
    7. Choose Disable if you do not want a third-party app to be able to control your Roku device.

    We hope this helps.

    Kind regards,
    Eunice

  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi UnseeableSniper,

    Greetings from the Roku Community!

    We apologize for any inconvenience this may have caused you. That's not what we aim for. Also, thanks for the troubleshooting steps you have taken to resolve the issue.

    However, here's another troubleshooting step you can try:

    1. Launch the Roku mobile app.
    2. In the lower right corner, select Devices.
    3. Select the device that you want to remove by tapping this icon ***
    4. Then select Forget device.

    Please keep us posted on how it goes this time.

    All the best,
    Chel

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi chuckls3,

    Greetings from the Roku Community!

    We're glad to assist you with your inquiry. Please be advised that there is a Control by Mobile Apps setting on your Roku device that, when disabled, prevents the Roku mobile app and any third-party app from communicating with your Roku device. When this setting is disabled, you must use your Roku remote. Please follow the steps below:

    1. Press Home on your remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Advanced System Settings.
    5. Select Control by mobile apps.
    6. Select network access.
    7. Choose Disable if you do not want a third-party app to be able to control your Roku device.

    We hope this helps.

    Kind regards,
    Eunice

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      2 years ago
      RokuEuniceL wrote:

      Please follow the steps below:

      1. Press Home on your remote.
      2. Scroll and select Settings.
      3. Select System.
      4. Select Advanced System Settings.
      5. Select Control by mobile apps.
      6. Select network access.
      7. Choose Disable if you do not want a third-party app to be able to control your Roku device.

      RokuEuniceL, chuckls3 -

      As far as I can tell, this procedure only prevents NON-ROKU apps from controlling the Roku.

      To confirm, I followed these steps on both a Streaming Stick 3600 and a Streaming Stick 3821, and in both cases the official Roku app on my Android phone still controlled the Roku.

      A third party android Roku remote app from Spikes Labs was still able to locate all Rokus on my home network and would appear to connect to them.  But no commands from this non-Roku app produced any response on the Rokus.

      RokuEuniceL- please share this information with your fellow moderators.

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        2 years ago

        chuckls3-

        Anyone with the official Roku app on their mobile device will be able to control your Roku, if it is connected to the same local network as your Roku.  If this is someone to whom you wish to have access to your network, there doesn't appear to be much you can do about it.

        Otherwise, all you can do is get them off your network by changing your network password and/or network name (SSID), and not reveal these changes to them.

    • UnseeableSniper's avatar
      UnseeableSniper
      Reel Rookie
      2 years ago

      It doesnt work. Ive disabled it and im still ablento do it even with my own phone remote? How the **bleep** does a roku setting not **bleep**ing work?!! Im getting pissed that others can connect to it whenever the **bleep** they want FIX THIS

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi UnseeableSniper,

        Greetings from the Roku Community!

        We apologize for any inconvenience this may have caused you. That's not what we aim for. Also, thanks for the troubleshooting steps you have taken to resolve the issue.

        However, here's another troubleshooting step you can try:

        1. Launch the Roku mobile app.
        2. In the lower right corner, select Devices.
        3. Select the device that you want to remove by tapping this icon ***
        4. Then select Forget device.

        Please keep us posted on how it goes this time.

        All the best,
        Chel

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi Coolhandluke1,

      Greetings from the Roku Community, and thanks for letting us know!

      We will be delighted to assist you further. Could you elaborate more about your concern?

      We'll wait for your response.

      Thanks,                                                                                                                                                      John