Forum Discussion
Carter4
3 years agoReel Rookie
Nothing shows up I did as you told and it didn't work
RokuERey
3 years agoRetired Moderator
Hi, Carter4,
Thanks for the update, and we do appreciate the attempts at troubleshooting the screen mirroring feature.
We need to further investigate this. Can you please provide us with these details below:
- What brand, model, and OS of your mobile device?
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- Steps to reproduce the issue you are seeing
- Errors that you are experiencing on screen.
- Can you provide a video or screenshot of the issue you're experiencing?
Keep us posted and we will be able to investigate the issue further.
Thanks,
Rey