Hotspot 5g Brand New Onn Roku TV
I have a Moto stylus G 2022 T Mobile phone that I use as a hotspot. I cannot get my Onn Roku TV to connect. It shows I have excellent strength but "no internet." I do have Internet on the phone thoug...
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Thank you. I have a droid, not iphone. I think the hotspot is set to 5ghz, but it's kind of confusing. My husband's phone is a 4g phone, mine is a 5g phone. His phone's hotspot connects to the Roku with no issues.
On your Android phone, go to Settings/More/Cellular Networks/Access Point Names
Click on the Access Point that is listed/displayed. Scroll down the info and look for "APN protocol". It should be reporting IPv4/IPv6. Roku devices currently do not support IPv6, so need to be seeing IPv4 listed under this protocol.
Ok. It says ipv6. How can I change it to ipv4? Thank you!
Easiest way is to follow the TMobile tutorial. Just press Next to go to next step.
Basically, you are just going to clone the existing APN (keep all the settings exactly as they are, but just change the APN Protocol and the APN Roaming Protocol to IPv4/IPv6. Take screenshots or write down settings before changing them. (You can always "reset to default" if you run into issues.)
Sources with some instructions that may be helpful.
https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings
Click on Android guide to expand instructions.
https://www.technobezz.com/updated-apn-settings-for-t-mobile/
Feel free to update this posting if you run into issues.
Thank you and thanks to all who have tried to help me! I'll keep you updated.
Thank you. I just have had time to sit and reset the APN. it still does not connect. I have excellent signal strength but no internet connection.
Now that you have reset the APN and have IPv4/IPv6 showing, are you able to get any other devices (laptop, husband's phone, etc) to connect to your hotspot. [Now have to verify your hotspot is actually working].
If you can verify that your hotspot is working, try performing a Network Connection Reset from within Roku. (Settings/System/Advanced System Settings/Network Connection Reset, Reset Connection).
Also, restart your phone and perform a Connection Reset there as well. (Settings/More/Network Settings Reset)
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If still can't connect, try using the 2.4ghz band of the hotspot. (Settings/Mobile Hotspot and Tethering/Mobile Hotspot Settings/Setup Mobile Hotspot/[select 2.4ghz band for AP band] )
If still having issues, try configuring the hotspot to use IPv4-only rather than IPv4/IPv6. ( Some of the TMobile hotspots have issues resolving the IP protocols when both are enabled, and others are fine. Kind of device specific.)
Thank you. I'll try this. Yes, my hotspot connects to my fire stick and kindle without issues, but on the fire stick, it connects to all streaming apps except YouTube.
