I turned my TCL roku t.v. on and all the icons for my channels and such are gone... we can only get channels by searching or using the few direct buttons we have on the remote. I can't find anything about it online does anyone know what happened or what to do?
I had this happen recently also. I solved it by going into the Settings/System/Power menu and selecting the system restart option. This brought everything back.
Try restarting it from Settings->System->Power or just unplug the power for a few seconds and plug it back in.
We unplugged and restarted the router and such too just to see if it was that but it didn't do anything. Also my Childs TV upstairs is doing the same thing. It's just really weird.
My next suggestion would have been to restart the router - so much for that. If you have other network equipment involved like a "gateway" or modem you might want to try restarting them as well. I think the "no channels" problem has to do with an Internet connection issue, but that's based on my being able to replicate the problem sometimes by disconnecting the Ethernet cable to my Ultra and rebooting it. It's not a solution, but if you have an alternate network available like your phone's hotspot try connecting to that to see what happens. If the channels on your Home Screen return then that would confirm that it's some kind of network problem.
To resolve the missing home screen channels on your TCL Roku TV, start by restarting the TV and checking for system updates. you can also consider a factory reset or manually reinstalling channels from the Roku Channel Store. I have solved a lot of my problems simply with these steps.
