Forum Discussion

zellstar0's avatar
zellstar0
Newbie
10 months ago

Hisense Roku TV Setup problem after factory reset

Hi Guys,

I'm encountering a setup problem after performing a factory reset on my 40" Hisense Roku TV.

So what happened was my TV was set up for Store Mode (not the demo Store Mode) - we are using our TV in a hotel.

But after a factory reset, during environment setup, the option to set it up for Store use was gone! Instead, only the set it up as a in-store demo tv option was available.

In other words, when I was asked to choose the environment - there are only 2 options: 1) set it up for home use and 2) set it up as a in-store demo (before that the 2nd option was set it up for store use).

How can i enter the store mode again after that option is gone from initial setup?

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    10 months ago

    Hi zellstar0,

    Thank you for bringing this to our attention.

    We understand that you're having an activation issue after performing a factory reset. A photo of the said issue would greatly help us assess this further. Could you provide us with one?

    We'll be anticipating your response.

    All the best,
    Janadee