I just got a new Hisense Roku TV 43” 4K R6 Series. After setup, I opened Spotify, YouTube, etc to test it. It turned out to only play sound through the left TV speaker in any app I played media through. Menu sounds come through both speakers though, so I’m not sure what’s going on here. Help?

Hi Community, Thanks for bringing this audio issue to our attention. We appreciate your patience as we've been working diligently to resolve the problem where the sound was only playing through the left speaker on certain Roku devices. Update (10/22): We've identified a solution and are implementing it to fix this issue soon. We'll mark this post as resolved to increase visibility. Please stay tuned for further updates as we continue to monitor the situation. Thank you again for your patience and cooperation!Best regards,The Roku Community Team

Hisense Roku TV only plays apps through the left speaker

99 Replies

Ricio12345
Reel Rookie
2 years ago
I’ve been dealing with this issue for a week now, and it turns out I’m not the only one. Only my left speaker works, and I can only hear the right speaker when navigating through menus. I’ve had the TV for a few months, so I don’t think it’s a hardware problem, especially since the right speaker works fine in the menus. On top of that, many people seem to be experiencing the same issue around the same time, which suggests it might be due to a common cause, like a recent update.
- RokuCarly
  Community Moderator
  2 years ago
  Welcome to the Roku Community, Ricio12345!
  
  We appreciate you informing us about this and we'd like to include your device in the process of investigation.
  
  In order to narrow down the cause of the issue, we would appreciate it if you could share your device details, as requested in the above post.
  
  We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.
  
  Best regards,
  Carly
  - fenflame
    Channel Surfer
    2 years ago
    Model: G204X
    S/N X01900DTRG3F
    Software Version 14.0.4 build 12221-CH
    GC Version: 12.4.17
    Tracker ID: 3F-425-952
AdmiralJaden
Channel Surfer
2 years ago
Same problem with me.
Also a Hisense, 50" in my case. This problem started yesterday at the time of this writing.
Both speakers work fine for system sound effects.
This seems like a firmware/update issue relating to sound to me, because there's nothing wrong with the speakers themselves.
- RokuJechealR
  Retired Moderator
  2 years ago
  Hi AdmiralJaden,
  
  Welcome to the Roku Community!
  
  Thanks for letting us know about your trouble with your Hisense Roku TV.
  
  In this case, we recommend restarting your TV from the Settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).
  
  Please keep us posted, and we'll continue assisting you from there.
  
  All the best,
  Chel
  - SMO98OTH
    Newbie
    2 years ago
    I am having the same issue and tried restarting it as well. The TV is 4 hours old.
joshhensel
Reel Rookie
2 years ago
I have this exact TV and also have this exact issue. The right speaker works when switching through menus, but when using apps and HDMI ports, only the left speaker works. I just bought this TV yesterday...
bigmik62
Newbie
2 years ago
I dont know how the "solution" is that highlighted message. I have the same issue with the left speaker having full audio working, and the right speaker only plays audio that comes from the menu sounds.

I've reset from the menu's power options, I've unplugged for 20 minutes, and I've factory reset which fix nothing.

This happened recently, so Im assuming is a firmware update
- RokuJechealR
  Retired Moderator
  2 years ago
  Hi Community users,
  
  Thanks for posting to the Roku Community!
  
  The issue you are experiencing may be related to hardware. We recommend contacting your TV's manufacturer directly to report this issue and request additional support.
  
  Each Roku TV manufacturer provides direct support and warranty services for its products running the Roku OS.
  
  For a list of Roku TV manufacturer's contact information, visit our Community post here:
  Contacting Support for Your Roku TV
  
  We appreciate your understanding.
  
  All the best,
  Chel
  - AdmiralJaden
    Channel Surfer
    2 years ago
    If this is hardware (I don't believe it for a second) then Hisense owes a lot of people, a lot of money, and a massive recall.
    This issue is too specific, in my opinion, to be hardware. We've got the same reports, of the same issue, at the same time, even for brand new tvs. This sounds like a firmware update error to me, especially because there's literally nothing wrong with the speakers in question. The hardware works with menu-related sounds, it has to be software. I don't see how hardware from numerous customers all fail the exact same way, at the same time, without actually having the speaker go bad. It makes zero sense.
    I think the next step is to remove internet access to the tv, then factory resetting it so it cannot update, and assuming we can actually use the inputs in that situation, see if the problem is fixed in its default, non-updated state. If it is, it is 100% firmware.
    I don't want to have to go through all that to find out, but if it's the only option I have to make a further report, I'll do it.
- AdmiralJaden
  Channel Surfer
  2 years ago
  Yeah that was highlighted, I assume, by the person who replied, as it was highlighted immediately.
  No way is this a hardware issue. With as many reports as this thread is getting, all with the same time frame, and the same problem, it has to be firmware related.
  Currently, there is no solution that I know of, that's been implemented. I personally have mine hooked up to an external surround system through the headphone jack, as a result of this issue, and I haven't checked if the issue has been solved, as it's a process for me (due to space) to get behind my tv.
Nocas671
Reel Rookie
2 years ago
My tv updated and I didn’t notice until now and then I’ve noticed my audio only plays with left speaker on apps, when I hear effects it’s fine and it plays through both speakers. Fix this immediately please! Or you’ll gain lots of more complaints. This should’ve come to mind already considering all these reports being the same.. this isn’t a joke.. the software update did this
- RokuJechealR
  Retired Moderator
  2 years ago
  Hi Community users,
  
  We appreciate your post to the Roku Community!
  
  Thanks for bringing this to our attention, especially with the trouble you've encountered on your Hisense Roku TV, which only plays the left speaker while streaming, and for trying to troubleshoot to resolve the issue. We apologize for any inconvenience this issue has caused you.
  
  In this case, we'll coordinate with the appropriate team for further investigation, determine the cause, and find you the best resolution.
  
  Could you please provide us with the following information:
  
  Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
  
  Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  
  Channel build version.
  
  We look forward to hearing your response and receiving your device details.
  
  All the best,
  Chel
  - Jabberwocky7
    Reel Rookie
    2 years ago
    This just happened to my one t.v. It's not even 6 months old. I thought I was going crazy. Saw this discussion and now I know it's NOT a hardware issue but an update issue on Roku's end. This needs to be fixed immediately or refund my t.v. This is not OK. Stop saying it's hardware related. Do you know the pain it would be to replace a t.v. under warranty? The hurdles you would have to go through, sending it out for repairs which will more than likely result in damage in transport. It's obviously something you guys did with an update. Fix it!
Cyb3r3xp3rt
Channel Surfer
2 years ago
Wow, I didn't realize this was such a widespread issue.
Here's my update and summary of what's gone on for new users.
As AdmiralJaden pointed out, it does seem to be a firmware issue.
This was confirmed once I returned the TV I had bought and replaced it with an exact match, no questions asked from Walmart. Once I set it up and opened any app, YouTube, Spotify, HDMI input, etc. the issue came back. Completely brand new TV, right out of the box.
A few users have gone to their manufacturer and tried to warranty their TVs (as Roku Support suggested), but ran into a bunch of obstacles.
For some reason, Roku marked this as solved early on, but nothing changed for a while except new users chiming in with reports of their TVs also cropping up with issue.
Recently, Roku released a new firmware update that seems to fix the issue for some users, but not all. It looks like they have some more work ahead of them. I haven't had a chance to update my TV's firmware yet, but will update you all when I do, and let you know if it fixed my TV.
Cyb3r3xp3rt
Channel Surfer
12 months ago
Hi, I'm the Original Poster, here's my update I promised.
Apparently my TV updated on the 21st of October automatically. It's currently running version 14.0.4 but I still have the issue. RokuCarly please submit this and all the other users' info to your dev team.
TV INFO
Model: 6Series-43
Hardware ID: G208X
Serial Number: X0190097PRK3
Software Version: 14.0
Device ID: S08JG427PRK3
- RokuMaryEF
  Community Moderator
  12 months ago
  Hi Cyb3r3xp3rt,
  
  Thank you for bringing this issue to our attention. We appreciate your patience as we work on resolving this.
  
  To provide you with further assistance, please check your inbox for a follow-up message. We'll work together to find a solution.
  
  Thank you for your understanding.
  
  Best regards,
  The Roku Community Team
atc98092
Community Streaming Expert
2 years ago
Unfortunately, that sounds like an issue with the TV itself. There are no settings I am aware of within the Roku menus that would cause that to happen.
ChuckF
Channel Surfer
2 years ago
I have (2) Hisense Roku TV's which recently had the firmware level auto-updated to 14.0 with the last 24 hrs. Now both TV's only have sound from the left channel. This is obviously a problem with the recent firmware update. Fortunately these are only our bedroom tv's which don't get used much and we can wait for a new firmware update to fix the issue. However, I would not be very happy if this was our primary tv in the family room!
- TristanParrish
  Newbie
  2 years ago
  This happened to my TV at exactly the same time as everyone else in unit forum and I just want to throw my problem into this. I restarted the TV and even did Factory Reset > reset TV audio/picture settings which did not fix it but did eliminate all of my customization. Very not happy with this.
Araedi
Reel Rookie
2 years ago
This is happening to me and Ive JUST purchased my tv an hour or 2 ago I hope the issue gets fixed.

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Hisense Roku TV only plays apps through the left speaker

99 Replies

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