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Cyb3r3xp3rt's avatar
Cyb3r3xp3rt
Channel Surfer
2 years ago
Solved

Hisense Roku TV only plays apps through the left speaker

I just got a new Hisense Roku TV 43” 4K R6 Series. After setup, I opened Spotify, YouTube, etc to test it. It turned out to only play sound through the left TV speaker in any app I played media through. Menu sounds come through both speakers though, so I’m not sure what’s going on here. Help?

  • RokuMaryEF's avatar
    RokuMaryEF
    2 years ago

    Hi Community,

    Thanks for bringing this audio issue to our attention. We appreciate your patience as we've been working diligently to resolve the problem where the sound was only playing through the left speaker on certain Roku devices.

    Update (10/22): We've identified a solution and are implementing it to fix this issue soon.

    We'll mark this post as resolved to increase visibility. Please stay tuned for further updates as we continue to monitor the situation.

    Thank you again for your patience and cooperation!


    Best regards,
    The Roku Community Team

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  • Chelseeeey's avatar
    Chelseeeey
    Reel Rookie
    2 years ago

    I have a Hisense Roku TV. Up until 2 days ago my sound worked perfectly. My menu sound is fine it works with the clicking. When I go to put Netflix or Disney on there’s no sound  it’s just mute. I’ve tried restarting my tv, unplugging the tv, factory resetting the tv, changing the audio as if I had a sound bar and putting it back to the original settings and I cannot for the life of me figure it out. I can get the sound if I use the remote on my phone and press the headphone button but with three children it doesn’t work so well. Please help me figure this out so my children can watch their Disney movies. 

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      2 years ago

      Welcome to the Roku Community, Chelseeeey!

      Thanks for informing us about the audio issues you're currently experiencing on your Hisense Roku TV. Please be informed that the team is currently investigating the cause of this and finding you the best resolution possible. 

      We'd like to include your device in the process and would like to gather the following details:

      • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

      We'll be anticipating your response.

      Best regards,
      Carly

      • Chelseeeey's avatar
        Chelseeeey
        Reel Rookie
        12 months ago

        UPDATE: 

         

        I have updated my tv to the new update and now everything works again! 

  • ChuckF's avatar
    ChuckF
    Channel Surfer
    12 months ago

    So this is really confusing.  The system/about screen shows the software rev of 14.0 but when you go to the system/update screen it says 14.0.4.  I'm assuming that the 14.0.4 is correct since this screen also shows the last updated screen to be 10/18 which is the day the right speaker stopped working on my tv's.  So for those people who got a software update which corrected this problem, on the system/update screen what version/build # does it show?

      • ChuckF's avatar
        ChuckF
        Channel Surfer
        12 months ago

        OK.  good to know.  Mine is still build 12221 and the right speaker is not working.....

  • DNeopolitan's avatar
    DNeopolitan
    Reel Rookie
    12 months ago

    6Series-43 experiencing the same issue.

    Hardware ID: G208X

    Software version: 13.1.4 build 8800-CH

    Software will not update beyond 13.1.4 build 8800-CH, and the USB method does not have a newer version, so it will not update.

    Support walked through resetting TV, power cycling, updating software (to this version) without any success. I still cannot hear any sound in Streaming Apps or HDMI input from the right speaker. Sound only emits from the left speaker.

     

     

    • Jamiebaileyy's avatar
      Jamiebaileyy
      Reel Rookie
      12 months ago

      Model: 6series-58

      serial number:X019008W572Y

      hardware ID:G20X

      software version: 14.0

       

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        12 months ago

        Hi Community users,

        Thank you for bringing this to our attention and providing all the requested information. We apologize for any inconvenience caused.

        Please note that we have passed your concerns and details to the appropriate Roku team for further investigation. Once more information is available, we'll update this thread.

        Your patience and understanding in the meantime is much appreciated.

        All the best,
        Chel

  • Cyb3r3xp3rt's avatar
    Cyb3r3xp3rt
    Channel Surfer
    12 months ago

    Hello everyone, OP here. My issue was fixed yesterday, October 31st, by updating to Build 12228. I had to manually check for the update, so do that on yours as well by going to Settings > System > Software Update > Check for Update.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      12 months ago

      Hi Community users,

      Thanks for letting us know about this!

      We're relieved to hear that the issue has been resolved. Your experience matters, and we genuinely appreciate your patience, effort, and understanding throughout this process.

      Feel free to let us know if you need further assistance.

      Happy Streaming! 💜

      All the best,
      Chel