Forum Discussion

jp2code's avatar
jp2code
Newbie
10 hours ago

Hisense Roku TV Error 003

I have been having problems getting the Roku Channel to show content lately. Other streaming apps in the Roku interface (PlutoTV and Tubi) have been working fine.

While trying to debug on my own, one of the suggestions was for a reset. When that did not work, I followed the directions for a Hard Reset.

When I get back in, the 1st step is to setup the Roku TV. I entered my WiFi network username/password (router is too far away to connect with eithernet). The Roku shows it is connected, and then it tries to update the software.  That's when it gives me a dialog box that says:

Can't update.
Can't update software. Please wait a few minutes and try again.
Error 003

This has been happening for over 24 hours. 

All I can do is exit setup. I can still watch live TV on the Hisense TV through the connected antenna, but now all of the streaming services from Roku are gone.

What are other steps that I could try?

Roku TV

8 Replies

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator
    9 hours ago

    Welcome jp2code​ 

    We notice that you are experiencing an issue connecting your Hisense Roku TV to the network, and you're getting an error code. And thanks for trying the troubleshooting steps to fix the issue. 

    Could you share with us how long you have been using the Hisense Roku TV? 

    Looking forward to your reply!

    Roku Community Team

    • jp2code's avatar
      jp2code
      Newbie
      8 hours ago

      I think I bought this TV back in 2017. So, I have been using the Hisense Roku TV for about 7 years. I don't have the receipt anymore.

      • RokuSuzyL's avatar
        RokuSuzyL
        Community Moderator
        8 hours ago

        jp2code​ 

        Thanks for the confirmation. To get this investigated, please provide the following details:

        • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
        • Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
        • Internet Service Provider


        Let us know when you can!

        Roku Community Team

  • renojim's avatar
    renojim
    Community Streaming Expert
    9 hours ago

    Try connecting to your phone's hotspot (if possible) to get through the initial update.  Otherwise, you may have to move the TV closer to the router.

    • jp2code's avatar
      jp2code
      Newbie
      8 hours ago

      OK, that got me connected. There was an update that it installed, rebooted, and then I went through the setup.

      I also connected it back to my home network because I only have 5g of data per month on my phone.

      Now, whenever I navigate into the Roku Channel, I am presented with a list of titles that are currently available, but if I select any, I get this message:

      Cannot access program
      This program is not available or has expired.
      [OK]

      Does this mean anything to you? 

      I'm sure I can reconnect using my phone's Hot Spot, but it will eat through my data quickly.