Forum Discussion

texvol06's avatar
texvol06
Reel Rookie
2 years ago
Solved

Hisense Roku Crashes and Restarts constantly

My Hisense ROKU continues to crash  and restart itself. This happens in different apps and is happening consistently now. I have factory reset, cleared the cache, unplugged the tv from the wall and soft reset. Nothing is working. 

 

 

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hello texvol06,

    Thank you for reaching out to the Roku Community!

    We understand that you're experiencing issues with your Roku TV, and we're here to help you troubleshoot. Please try the following steps to resolve the issue:

    1. Restart your Roku TV by unplugging the power cable, waiting for a moment, and then reconnecting it. Alternatively, you can follow these steps to restart it from the Settings menu:

    • Press the Home button on your Roku remote
    • Scroll and select Settings
    • Choose System
    • Select Power. If you do not see a Power submenu, proceed to the next step
    • Select System restart

    2. You can also try plugging the Roku TV into a different power outlet.

    After completing these steps, please check if the issue persists and let us know the outcome. We hope this resolves the problem. Please keep us updated on your progress.

    Thanks,
    Jharra

5 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Hello texvol06,

    Thank you for reaching out to the Roku Community!

    We understand that you're experiencing issues with your Roku TV, and we're here to help you troubleshoot. Please try the following steps to resolve the issue:

    1. Restart your Roku TV by unplugging the power cable, waiting for a moment, and then reconnecting it. Alternatively, you can follow these steps to restart it from the Settings menu:

    • Press the Home button on your Roku remote
    • Scroll and select Settings
    • Choose System
    • Select Power. If you do not see a Power submenu, proceed to the next step
    • Select System restart

    2. You can also try plugging the Roku TV into a different power outlet.

    After completing these steps, please check if the issue persists and let us know the outcome. We hope this resolves the problem. Please keep us updated on your progress.

    Thanks,
    Jharra

    • texvol06's avatar
      texvol06
      Reel Rookie
      2 years ago

      The issue still exists. The TV is rebooting itself at various times. 

    • WolfEyes's avatar
      WolfEyes
      Newbie
      10 months ago

      I also have the same issue and it is so frustrating.  I have factory reset, changed hdmi cords, powered off and unplugged, internet connection is excellent, turned off cec and any timers, bandwith savers and power savers etc.  I am at my wits end.  All software updates are up to date as well.  Has anyone actually solved this issue?  I am not sure there is anything else left to try.  Please help!  

      It could work for 4 hours or it could work for only 10 seconds.  Sometimes every 1 minute and then not again for a few hours.  What the heck!

      • Bruce_L's avatar
        Bruce_L
        Reel Rookie
        9 months ago

        I have the exact same problem with my TV & got the same answers from Hisense and Roku, with each blaming the other. I have this nice 58" TV sitting in a box now. Ended up spending DAYS trying to fix it, hours on the phone & after a very PO'ed wife, I bought a Vizio 55" to replace it. Hisense boxed. Is there ANYONE out there that can guide me to a download of the entire ROKU OS for install?? Already tried the USB route with update.roku file. TV is currently 'junk' now but would really like to use rather than throw away. We'll install the Vizio in the bedroom. HELP plz!!!