Forum Discussion

walkoffhomerun's avatar
walkoffhomerun
Streaming Star
2 years ago

Hey Roku... Your P*ssing People Off With Your Beta Testing and Making Your Products Not Work

Hey Roku Tech Support.... As a Roku fan I cant believe I am having to say this but Roku is really p*ssing people off right now with alot of stuff being Beta tested on peoples TV's and Streamers that they dont want to be a part of a Beta program.  The legal jeopardy Roku is about to experience is in front a jury people will learn elderly people cannot watch their tv's because Roku designers have their tv's on a beta program they didn't sign up for and now they cannot watch their tv to get important news and weather or god forbid watch wheel of fortune because their app icons have disappeared and their live tv guide has disappeared because of the afore mentioned beta testing on random tv's that they never signed up for a beta program.  So stop testing and crashing or bricking peoples expensive TV's where they trusted Roku.  Roku has completely lost all my faith in the brand.  I have 5 roku TVs basically unwatchable because the app icons are missing and no live tv because that is also blank. I read countless other postings on there with the same issues from missing or disappearing app icons to missing live TV guides. This is all Roku's designers screwing with the layout when beta testing random tv's the people never agreed to.  Now these issues have hit their 2 week mark and the update from version 12.0 to version 12.5 build 4169 didn't solve the issue and now version 12.5 build 4172-88 that rolled out today didn't solve any of these issues either.  Roku you have lost credibility with previous fans of Roku.  Every day this stretches ito a 3rd week of dead and unwatchable TVs just makes it worse on Roku.  Instead of testing new features, why not do the RIGHT THING and get the dead TVs working again.  Get their app icons to actually show instantly like it should be so people can watch the TV for it's intended purpose.  Get their live TV working so you can actually see the TV guide.  This is all programmers jacking with the GUI settings and screwing stuff up.  GET IT FIXED.  THIS IS STUPID I EVEN HAVE TO WRITE THIS.

5 Replies

Replies have been turned off for this discussion
  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    walkoffhomerun 

    I hear you on the beta testing on user devices. (This was a very poor decision by Roku to start doing this to the average user.)

    As for the missing Home Screen icons, this was recently brought up in the known Issues/Issue Tracker and was supposedly fixed.  For those user devices which are still missing the icons, looks like a Factory Reset is being recommended. (Press and hold Reset for 30+ seconds).  Just make sure you have a working physical remote before performing a Factory Reset on a RokuTV or Roku device.

    https://community.roku.com/t5/Issue-Tracking-Board/Channel-tiles-missing-from-Home-Screen/m-p/910736#M893

  • Dfresh567's avatar
    Dfresh567
    Roku Guru
    2 years ago

    walkoffhomerun I can see you “pissed off” I was just scrolling through and reading the post and this caught my eye. I was thinking think was a major issue and was curious and then I saw zero responses from other people. So my first thought is this issue you’re talking about hasn’t garnered a lot of other roku supports like myself to join in and express similar frustrations. I myself have not had any of these issues and it looked like we are roku supporters write long messages likes these. Im on my Roku daily have in my circle or family and peers have Roku tv and have no had any of these issues. So I wonder if this is as big of an issue as the overall tone of the post which when first reading I thought Roku had really messed something up. I suppose n I will continue scroll through the discussion board and if i keep seeing the issue being mentioned that it’s not the person and could be something roku related. Appreciate your concern for Roku. I’ve always had a soft spot for Roku, their products, and have never any issue with their products since the early days. So off to scrolling through the discussion board for me. I could be wrong and if so I hope Roku will work on fixing the issue 

    • walkoffhomerun's avatar
      walkoffhomerun
      Streaming Star
      2 years ago

      Dfresh look for this forum topic. Way more current detail with many many others currently posting on thr topic

      "Channel tiles missing from Home Screen "

    • walkoffhomerun's avatar
      walkoffhomerun
      Streaming Star
      2 years ago

      Your about to get it. Others have responded just like you in other forum posts only to come back and say now they are getting the same problems.