About 10 days I was have a problem with the headphone connection to my roku remote --- its the one that came with the best buy edition of the stream stick
I had to move the jack/plug around to so I could hear sound in both ears
now there is no sound at all --- from the headphones when plugged into the remote, but the headphone connected still turns off the audio on the tv
Is there a way to fix or replace this remote?
Thanks
Do you have something else with a headphone jack that you can use to check the headphones? It could be the headphones and not the remote.
Excellent suggestion by HDMIGuy
Headphone jacks are notoriously fragile. I've had them fail on tablets, cell phones and music players.
If you're still within the US 1-year warranty period, see this page for warranty and return information:
https://support.roku.com/article/208757058
Edited to add: As far as replacement remotes go, The Roku Voice Remote Pro includes a headphone jack. You can find it on the Roku site as well as local stes like Best Buy, Wal-mart, etc., andeconline stores like Amazon and eBay.
Meanwhile the Android and iOS Roku app gives you remote listening capabilites through a cell phone connected to the same home network as the Roku.
Thanks for the info --- as it turns out, I got the streaming-stick+ back in 2019, so i am out return period --- I did find the phone app an was able to use headphones with the phone
the voice remote pro --- it is covered by the 1-year warranty period? Thanks
