Forum Discussion

2decadesstreamn's avatar
2decadesstreamn
Channel Surfer
4 months ago
Solved

HDMI Handshake 4K 30Hz not 60Hz

Model: 4802x - Roku Ultra  SW version 14.6  Set to DISPLAY type: 4K  Dolby vision HDR TV, or 4K HDR TV or 4K TV Will not handshake at 4K 60 Hz.    When I choose Youtube TV at the top it shows the h...
TV & Player settings
tv & player support
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    3 months ago

    Hey there!

    Here's an update from the team. Just a heads up, this right here is not a device issue, rather it's an app limitation. Movies are filmed in 24 (23.97) fps, and TV shows in 30 (29.97) fps. This directly translates to Hz for TV, so YouTube TV would be showing things in a max of 30 fps, so the app would only need to use 30 Hz. Other apps like YouTube may have videos in 60 fps, so it would go up to 60 Hz. 

    Since this is an app/content-dependent feature, you may need to reach out directly to YouTube TV support for additional help.

    We hope this clarifies everything!

    Roku Community Team

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
3 months ago

Hey there!

Here's an update from the team. Just a heads up, this right here is not a device issue, rather it's an app limitation. Movies are filmed in 24 (23.97) fps, and TV shows in 30 (29.97) fps. This directly translates to Hz for TV, so YouTube TV would be showing things in a max of 30 fps, so the app would only need to use 30 Hz. Other apps like YouTube may have videos in 60 fps, so it would go up to 60 Hz. 

Since this is an app/content-dependent feature, you may need to reach out directly to YouTube TV support for additional help.

We hope this clarifies everything!

Roku Community Team

2decadesstreamn's avatar
2decadesstreamn
Channel Surfer
2 months ago

Here is the 2 second HDMI ROKU device Handshake banner that appears above the Home screen about 1 out every turn ons from Remote Home button.  See attached 

 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Thanks for the photo, 2decadesstreamn​!

    This will help us further investigate this. Appreciate your help in clarifying your concern. We'll circle back as soon as we get more info from the right team!

    Roku Community Team