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Dmitri8's avatar
Dmitri8
Reel Rookie
2 months ago

Re: [Solved]: HBO Max title in 'What to Watch' won't delete any titles

The subject pretty much says it all.  Tried repeatedly to remove them, both with the remote (on the Roku device) and in the Roku mobile app, but they just won't go away.  On the app it disappeared when I deleted it, but immediately comes match; on the device the 'remove' command has zero effect.

Items from all other apps are removed without any issues.

Removed/re-added the HBO Max Roku app, thought maybe that would clear them out, but the list wasn't affected - those 3 items are still there. I don't want to factory-reset the device (partly because that's no guarantee the list wouldn't get restored from the cloud again).

Anyone else experiencing this?

Any ideas on the solution? 

Thanks

 

11 Replies

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  • Ishrafael's avatar
    Ishrafael
    Newbie
    2 months ago

    I have this exact same issue. I've tried many things with no solution. Two HBO MAX titles remain at the front of the queue, even after watching shows from other apps. I feel very frustrated. 

    Model 3820X

    Software v 14.6.4 build 9915

    Deviceid S08Y41DUY2FN

    Serial# X017005UY2FN

     

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 months ago

      Hi there! Ishrafael​ 

      We understand it's also happening on your Roku device. We'll forward this over to the right team for further investigation. 

      Stay tuned for more updates!

      Roku Community Team

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      2 months ago

      Hey there! MichaelJobes​ 

      You mentioned you're experiencing the same issue. Could you please share the information requested by RokuEmmanuel-D​ ? We'd like to look into it.

      Let us know when you can!

      Roku Communty Team

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Hey! Dmitri8​ 

    I see that you're also affected. To help us investigate further, can you please share the info requested here?

    We'll wait for your response!

    Roku Community Team

    • Dmitri8's avatar
      Dmitri8
      Reel Rookie
      2 months ago

      Model Number  3810X

      Software version  14.6.4:9914

      Device ID   C1379A445933

      Serial Number  YHOOAF445933

      Tracker ID  33-368-341

      App Build Version  59.4 * build 0

       

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        2 months ago

        Thanks! Dmitri8​ 

        This will help us dig more into your concern. We'll keep you posted once we have updates on this thread.

        Stay tuned!

        Roku Community Team

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