Forum Discussion

Reel Rookie

2 years ago

Solved

Have ACORN thru ROKU Channel on ROKU TV but can't get it on my ROKU stick

renojim
2 years ago
What's the model number of this stick written on it or displayed under Settings->System->About? Roku hasn't used codes to link a Roku device for years. If you paid for Acorn through The Roku Channel then it should be available on any Roku device linked to the same Roku account (also displayed under Settings->System->About). The only way to link a Roku device to a different Roku account is to factory reset it and set it up again.

5 Replies

renojim
Community Streaming Expert
2 years ago
What do you mean by "can't get it"? It doesn't show up on your stick? Are your TV and stick linked to the same Roku account? Check the email address that's displayed on each on under Settings->System->About.
- dianed53
  Reel Rookie
  2 years ago
  I mean there is no way for me to SIGN IN when I go to the Acorn app thru the roku Channel on my Roku stick. I already have a Roku account with my email and a password -- and I purchased a subscriptiont o ACORN to use on my ROKU tv -- thru the Roku Channel. That works just fine. Yetwhen I go to my smart tv with a ROKU stick -- they want me to start a free trial and there is no place to sign in. i cannot figure it out!
  - dianed53
    Reel Rookie
    2 years ago
    I think i switched out my Roku stick -- that might be the problem. Mine wasn't working and I have my deceased mom's so I stuck it in and it worksed fine but it is not linked to my account. Hence I cannot get the ACORN channel except on my ROKU tv. Because the ROKU stick is already working there does not seem a way to relink it -- when I unplugged it and replugged it does not go to initial setting and you need a CODE to activate a Roku stick. Geesh.