Forum Discussion

Elizabeth2020's avatar
Elizabeth2020
Reel Rookie
2 years ago
Solved

Guest mode checkout time should follow my policy

Why has Roku decided when my checkout time is? This confuses customers

How can I change the posted checkout time on the date selection page?

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! Elizabeth2020,

    Thanks for the post,

    We appreciate you reaching out to us. We're pleased to assist.

    In Guest Mode, your guests will not be able to access your apps, make unauthorized purchases on your card, or influence your recommendations.

    Printable instructions are available to leave out for your guests.

    Guest Mode is available in US, Canada, UK, Latin America, France, Mexico and other countries. Guest Mode is not available in Germany or Australia. Depending on the Roku OS version installed on your streaming device Guest Mode may be called Auto Sign Out.

    This article explains how to turn Guest Mode on and off and how to customize it for your guests. Instructions on how to use Guest Mode to stream content on a Roku streaming device are also available.

    Thanks,

    Arjiemar

  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi ChrisCamm,

    Welcome to the Roku Community!

    Thanks for reaching out about this. Please be advised that the checkout time can not be changed from 11:00 a.m., but you can change the timeout date. You can refer to RokuJohnB for information regarding it.

    Let us know if there's anything else we can do to further assist you.

    Thanks,
    Rey

14 Replies

  • Trainsmoke's avatar
    Trainsmoke
    Newbie
    2 years ago

    1. Press Home  on the Roku remote 2. Scroll and select Guest Options 3. Select Change automatic sign-out date 4. Navigate the calendar and choose a new date 5. Select the highlighted Checkout button to confirm the date

    • Bwl200's avatar
      Bwl200
      Reel Rookie
      2 years ago

      You just gave the directions to change the date. I’m seeing this on all boards about this issue. No one is asking about how to change the date. We’re asking about how to change the time.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Welcome and thank you for posting here in the Roku Community, Bwl200!

        Thank you for reaching out regarding this matter. We'd be more than happy to further assist you with this.

        In this instance, kindly navigate to your Home screen and select Settings > System > Time > Clock Format. You will then have the option to choose between 12 hours and 24 hours.

        For more information, you can visit our support link on How to configure the clock settings.

        Let us know if you have further queries! We'd be happy to help.

        Best regards,
        Carly